Key Account Manager

Posted 25 Days Ago
Be an Early Applicant
5 Locations
In-Office or Remote
Mid level
Other
The Role
Manage and grow strategic customer accounts by aligning with customer objectives, expanding scope, coordinating client-facing activities, driving orders and collections, promoting lifecycle solutions, documenting customer needs into sales/development projects, guiding internal teams to bundle value solutions, and executing the sales process.
Summary Generated by Built In
Join Valmet and help drive growth with key pulp and paper customers across Asia. In this role, you will lead sales activities, develop long-term customer partnerships, and deliver lifecycle solutions that improve mill performance and business results. You will work closely with customers and cross-functional teams while contributing to Valmet's continued success in the pulp and energy industry.

Location: China (Shanghai, Wuxi, Guangzhou) or Indonesia (Jakarta, Pekanbaru)

Your Responsibilities
  • You will drive pulp and energy sales activities within selected key customer mills and ensure achievement of agreed sales targets and strategic business objectives.
  • You will develop strong customer relationships by monitoring mill operations and maintenance activities, identifying business opportunities, and building proactive sales plans.
  • You will lead sales cases by leveraging your pulp process expertise, coordinating virtual and cross-functional teams, and connecting multiple Business Units to deliver the best customer solutions.
  • You will support agreement-based business growth by developing service agreements, coordinating lifecycle service offerings, negotiating commercial terms, and reducing account receivables.
  • You will represent Valmet as a key negotiator in selected sales opportunities, follow customer experience feedback, drive corrective actions, and monitor competitor activities to strengthen market position.

Job Requirements

  • Bachelor’s or Master’s degree in Pulp & Papermaking, Engineering, or a related technical field.
  • More than 10 years of experience working with pulp mill customers, combined with proven sales experience and strong knowledge of pulp mill processes, equipment, operations, and maintenance.
  • Proven ability to develop profitable business solutions, achieve targets in demanding situations, and lead stakeholders across matrix organizations.
  • Strong understanding of cultural differences and experience working across global boundaries. You have excellent English and Chinese communication, presentation, and facilitation skills.
  • Experience using Valmet sales systems, databases, and reporting tools to analyze customer and business data.
  • This role requires frequent travel.

We Offer

At Valmet, you'll join a global team of industry experts who are passionate about serving customers and driving sustainable progress. We offer an international and collaborative work environment, opportunities for professional development, and the chance to make a meaningful impact on the future of the process industries.

To Succeed in This Role

You combine strong commercial acumen with deep pulp process expertise and a passion for building long-term customer relationships. You can navigate complex sales opportunities, engage stakeholders at different organizational levels, and work effectively across cultures and functions to achieve business goals. Your ability to identify customer needs and translate them into profitable solutions will be key to your success.

We also expect you to align with Valmet’s Leadership Principles—practical behaviours that guide how we lead, collaborate, and succeed together:

  • Take accountability – Act with ownership, set clear expectations, and follow through
  • Lead with courage – Champion change, try bold ideas, and learn quickly
  • Build on trust – Listen to understand, be open, and create psychological safety
  • Collaborate for growth – Work across boundaries, value diverse perspectives, and focus on customer value
When Everything Works Together

Valmet is where the best talent from a wide variety of backgrounds comes together. We work together with our customers throughout the entire lifecycle, delivering cutting-edge technologies and services as well as mission-critical automation and flow control solutions. Backed by more than 225 years of industrial experience and a global team of over 19,000 professionals close to customers, we are uniquely positioned to transform industries toward a regenerative tomorrow.

Join the team – and lead the way with us!

Skills Required

  • Manage strategic customer relationships and understand customer strategy and organization
  • Expand account scope and identify opportunities across the full offering
  • Coordinate and lead client-interface activities including visits, communication, and product promotion
  • Ownership of order booking for the full offering
  • Promote lifecycle offerings and bundled solutions
  • Identify, document, and convert customer plans and needs into sales and development projects
  • Guide internal mill teams to create value-adding solution bundles
  • Monitor installed base, market situation, and competitor activities
  • Manage receivables collection
  • Participate in customer-specific marketing and follow the sales process
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The Company
HQ: Espoo
13,000 Employees
Year Founded: 1938

What We Do

Valmet is the leading global developer and supplier of process technologies, automation and services for the pulp, paper and energy industries. We aim to become the global champion in serving our customers. Valmet's strong technology offering includes pulp mills, tissue, board and paper production lines, as well as power plants for bioenergy production. Our advanced services and automation solutions improve the reliability and performance of our customers' processes and enhance the effective utilization of raw materials and energy. Valmet's net sales in 2019 were approximately EUR 3.5 billion. Our more than 13,000 professionals around the world work close to our customers and are committed to moving our customers' performance forward - every day. Valmet's head office is in Espoo, Finland and its shares are listed on the Nasdaq Helsinki.

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