Key Account Manager

Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree.

For additional information about Solenis, please visit www.solenis.com or follow us on social media.

Exempt, Grade 15

Sales Incentive Program (SIP) eligible

We are seeking a skilled Key Account Manager to support and expand industrial water treatment programs for customers in the El Paso, Texas region. This role combines technical expertise, relationship management, and commercial strategy to deliver Solenis’ value to customers across refineries, chemical plants, manufacturing facilities, and other industrial sites. The Key Account Manager will be responsible for ensuring optimal performance of customer treatment programs, driving revenue retention and growth, and serving as a trusted advisor on cooling, boiler, and wastewater system optimization.

• Oversee the account team to steward the business relationship and execute on the scope of work for the site(s) you have responsibility for program management

• Conduct routine testing, monitoring, and troubleshooting for cooling, boiler, and wastewater treatment systems

• Optimize chemical programs to improve system performance, asset protection, and operational reliability

• Troubleshoot feed systems, pumps, controllers, and monitoring equipment

• Conduct audits, system surveys, and performance evaluations to drive continuous improvement

• Build strong, long‑term relationships with operations, engineering, reliability, and procurement teams

• Identify new business opportunities within existing accounts and develop value‑driven proposals

• Present technical reports, KPIs, business reviews, and program recommendations clearly and professionally

• Collaborate with customers to address performance issues, implement corrective actions, and strengthen partnership value through continuous improvement

• Manage account revenue, pricing execution, and contract performance

• Deliver targeted growth through consultative selling and program expansion both at primary account as well as other market opportunities

• Support inventory management, chemical ordering, and coordination of on‑site service requirements

• Partner with internal Solenis teams to ensure timely delivery, high service quality, and customer satisfaction

• Maintain a safe driving record

• Model and reinforce Solenis’ safety culture across all customer locations

• Ensure compliance with customer safety protocols, environmental regulations, and Solenis standards

• Maintain accurate and timely records of service activities, audit findings, and program performance

• Maintain up-to-date safety training requirements per both Solenis and specific customer requirements

• Bachelor’s degree in Chemical Engineering, Chemistry, Environmental Engineering, Mechanical Engineering, or related field (equivalent experience may be considered)

• 5+ years of experience in industrial water treatment involving cooling towers, boilers, or wastewater systems

• Strong mechanical aptitude with ability to troubleshoot feed equipment, sensors, valves, and controllers

• Proven ability to manage customer relationships and deliver strong account retention

• Excellent communication, problem‑solving, and organizational skills

• Valid driver’s license and clean driving record

• Experience leading teams within chemical plants, refineries, or heavy industrial facilities

• Success managing high‑value accounts or multi‑site customer portfolios

• Proven sales experience growing water treatment business

• Experience working within customer safety programs such as LOTO, confined space, or contractor onboarding systems

We understand that candidates will not meet every single desired qualification.  If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits which include medical, dental, vision & 401K, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.

Solenis is proud to be an Equal Opportunity Affirmative Action Employer, including Minorities / Women/ Veterans / Disabled.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Should you require assistance in applying to this opportunity, please reach out to Solenis Talent Acquisition at [email protected]