LegalMatch offers a dynamic, yet casual and fun work atmosphere with training and ongoing support. We recognize that our employees are the key to our future, so LegalMatch offers a unique environment where your ideas are always appreciated and your contributions make an important difference.
This position will be in-office at our Reno, NV location.
What you will do:
- Review client performance and business needs to provide a proactive support in their success.
- Assist in client requests and any issues that arise.
- Serve as the point of contact for assigned clients.
- Build and maintain strong, long-lasting client relationships.
- Ensure the timely and successful delivery of our solutions according to needs and objectives.
Requirements
What you bring:
- Customer support experience or experience as a Client Service Rep.
- Strong phone handling skills and active listening.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
Benefits
Perks:
- Beautiful high-rise view overlooking the mountains, Aces ballpark, and downtown Reno.
- Easily accessible for public transportation.
- On-site coffee shop and restaurant.
- Free on-site Gym.
- Open concept office with sit-to-stand desks.
- Casual dress code. We encourage creativity and we are tattoo/piercing and non-traditional hair color friendly.
- $1,500 Retention Bonus!
Skills Required
- Customer support experience or experience as a Client Service Rep
- Strong phone handling skills and active listening
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
What We Do
LegalMatch was established in 1999 as a free, Web-based exchange to help individuals and small businesses make educated decisions when choosing a lawyer. Today, LegalMatch is the industry leader in legal marketing through our attorney/client matching services and is the best way to find the right lawyer. We are the premier marketing partner providing Legal Marketing Services for the solo and small firm attorney. Powered by leaders in engineering, law, membership services, marketing and administration, LegalMatch operates in all 50 states, and has developed a comprehensive team of legal marketing specialists that serve both consumers and the legal profession. The company is based in San Francisco, CA with offices in Austin, TX, Las Vegas, NV, and Reno, NV. "LegalMatch helps clients find the right attorney and attorneys effectively market their practice."
