*This is a hybrid position requiring an in office presence 2-3 days per week in our Grand Rapids, MI or Bellevue, WA office.We offer:
- Career Development
- Competitive Compensation and Benefits
- Pay Transparency
- Global Opportunities
Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer
Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The base pay range for this role is estimated to be $76K-$112K at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.
Tasks and Qualifications:What You Will do in This Role:
Client Relationship & Strategic Growth
- Serve as the primary pre-contract liaison between Dematic and Amazon ARS Team, fostering trust, transparency, and long-term partnership.
- Develop and execute strategic account plans that align with Amazon’s evolving business needs and Dematic’s growth objectives.
- Identify and cultivate opportunities for account expansion, innovation, and continuous improvement.
Project & Technical Oversight
- Lead the pre-contract coordination of large-scale, technically sophisticated automation and robotics projects.
- Collaborate with engineering, operations, and product teams to ensure seamless execution and delivery.
- Translate complex technical requirements into actionable strategies and deliverables.
Complex Negotiation & Contract Management
- Drive high-stakes negotiations involving pricing, schedules, and long-term agreements.
- Navigate multi-layered stakeholder environments with diplomacy and strategic foresight.
- Ensure all contractual obligations are met by supporting the execution team while maintaining profitability and customer satisfaction.
Analytical & Strategic Thinking
- Monitor account performance metrics, identify trends, and proactively address risks or inefficiencies.
- Provide data-driven insights and recommendations to both internal teams and Amazon stakeholders.
- Stay ahead of industry trends and Amazon’s strategic direction to anticipate future needs.
Emotional Intelligence & Situational Leadership
- Demonstrate exceptional emotional intelligence in managing client dynamics, internal collaboration, and conflict resolution.
- Read between the lines in conversations and negotiations to uncover unspoken concerns or opportunities.
- Adapt communication and leadership style to suit diverse personalities and high-pressure situations.
What We Are Looking For:
- Bachelor’s degree in Engineering, Business, Supply Chain, or related field (MBA or technical master’s preferred).
- 7+ years of experience in strategic account management, preferably in automation, robotics, or enterprise technology.
- Proven success managing large, complex accounts with a focus on long-term growth and customer satisfaction.
- Strong technical aptitude and ability to engage with engineering and operations teams.
- Exceptional negotiation, communication, and interpersonal skills.
- Experience working with Amazon or other large enterprise clients is a strong plus.
What We Do
Looking to make your move? Then you’ve come to the right place! We are the KION Group, and the world of intralogistics is our home. Our solutions ensure the smooth flow of materials and information in production plants, warehouses, and distribution centers in over 100 countries. We have around 41,000 employees who make a real difference, helping us to become who we are today: the biggest manufacturer of forklift trucks and warehouse handling equipment in Europe, and one of the world’s leading warehouse automation providers. Successful? We are, but it’s all down to the motivated, highly trained, and multi-talented people that work for us. Would you like to be part of an international, diverse team? We can offer you interesting jobs and exciting career opportunities in an innovative, rapidly-growing, and forward-looking industry. With us, you benefit from numerous development opportunities in a globally active group, including the possibility of working at one of our locations abroad on a temporary basis. No matter which of our sites you work at, the KION values—integrity, collaboration, courage, and excellence—shape our individual action and our collaboration with colleagues, managers, customers, suppliers, and applicants both nationally and internationally. Who makes up the KION Group? With our international brands Linde Material Handling, STILL, and Baoli, as well as regional brands Fenwick and OM, we stand for exceptional technology and service expertise for forklift trucks and warehouse handling equipment around the world. Dematic expands the portfolio with its automated material handling solutions for intralogistics processes in warehouses, production, and sales
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