Key Account Manager

Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 20,000 EVOlutioneers across 30 markets worldwide, working in product innovation, software development, IT solutions, game hosting and business support. Evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth.

Our integrated business-to-business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel.

Evolution is a Swedish company founded in 2006 and listed on Nasdaq Nordic (EVO). To learn more, visit www.evolution.com.

The Key Account Manager is responsible for acquiring, maintaining and optimising business relationships and partnerships to provide customers with the most relevant, personalised, and rewarding experience in a sustainable way.

Main responsibilities:

• Working closely with internal stakeholders to optimise strategy and ensure KPI are fulfilled.
• Representing the entire range of Evolution's products.
• Distributing and presenting information to customers about upcoming game releases and opportunities.
• Liaising with in-house resources and operators to undertake promotional campaigns fulfillment.
• Keeping close track of the performance of promotional campaigns to identify problems or issues that may arise.
• Establishing and maintaining effective key account relationships.
• Act as an intermediary between internal departments and customers.
• Acting as an escalation point for customers for any issues, and drive resolution action.
• Providing root-cause analysis, driving continuous improvement and execution of solutions.
• Proactively assessing, clarifying, and validating customer needs on an ongoing basis.
• Ensuring the timely and successful delivery of the company's solutions according to customers’ needs and objectives.

• Previous experience within online B2B industry, ideally in online gaming. 
• 3 - 5 years of Account Management experience.
• Advanced knowledge of English, both spoken and written.
• Sound commercial awareness and knowledge of business development.
• Ability to generate results in a complex commercial environment.
• Experience in effective client management.
• Team management capabilities.
• Experience in strategy preparation based on data analysis.
• Knowledge of Power BI.
• Willingness to travel.

We offer:

• Competitive compensation.
• Career growth opportunities.
• Opportunity to work on as part of a Global leader in online gaming.

This is a hybrid mode position (3 days per week in the office) and we are located in TNU Anexo, Av. das Nações Unidas 12495, Brooklin Novo, 04571-030 São Paulo.

To apply, please send your CV in English.

At Evolution, we have implemented Whistleblower Protection Policy and provide secure and confidential channels for reporting legal or ethical concerns, available to anyone with a direct or indirect work relationship with the Company, including current and former Employees, Candidates, Shareholders, Contractors, Service Providers, Trainees, Entrepreneurs, and their proxies. To submit a report, please contact us via our dedicated whistleblowing channel at [email protected]