Key Account Manager

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

The Key Account Manager – Walmart is responsible for managing and growing Marmon Retail Services’ business with Walmart. This role owns the day-to-day and strategic management of Walmart accounts for Unarco, Cannon Equipment and LA Darling.

In addition, this position leads a dedicated, cross-functional Walmart-focused team consisting of a Sales Engineer, Project Manager, and Account Manager. The role is responsible for aligning commercial, technical, and operational efforts to drive growth, execution excellence, and customer satisfaction.

As a member of the Walmart Team, this position partners closely with sales, engineering, operations, supply chain, and customer service teams across multiple facilities to ensure aligned execution against Walmart’s expectations. The ideal candidate is a self-driven relationship builder and strategic influencer who thrives in a fast-paced environment, demonstrates strong customer advocacy, and adapts easily to change.

POSITION RESPONSIBILITIES

• Own account-level forecasting to ensure product availability while minimizing excess and obsolete inventory
• Review customer orders daily for accuracy and provide timely backorder and demand reports to manufacturing and planning teams
• Manage Pulse and related internal systems to ensure accurate, real-time order status visibility for the customer
• Update, manage, and analyze forecasts using Walmart and customer platforms (e.g., RetailLink, Lucernex, QuickBase)
• Serve as the primary voice of the customer by clearly communicating Walmart’s needs, expectations, and priorities to internal Marmon Retail Services teams
• Act as a direct customer contact, communicating professionally and effectively with all levels of Walmart’s organization, including leadership

Walmart Team Leadership

• Lead and develop a cross-functional team (Sales Engineer, Project Manager, and Account Manager) dedicated to the Walmart business
• Establish clear goals, performance expectations, and accountability across the team to ensure successful execution of customer initiatives
• Drive alignment between commercial strategy, technical solutions, and project execution to support Walmart growth objectives
• Foster strong collaboration between internal functions including operations, supply chain, engineering, and finance
• Act as the escalation point for critical issues, ensuring timely resolution and proactive communication with Walmart stakeholders
• Coach and develop team members to enhance capabilities in customer engagement, technical sales support, and project delivery

SKILLS AND ABILITIES

• Strong verbal and written communication skills with the ability to engage and influence internal and external stakeholders
• Excellent organizational, time management, and project management skills in a high-volume, fast-paced environment
• Ability to manage fluctuations in project volume without losing focus or execution discipline
• Strong analytical and problem-solving capabilities with the ability to make sound decisions based on available data
• Advanced proficiency in Microsoft Excel, including formulas, pivot tables, and data analysis
• Ability to quickly adapt, learn new systems, and manage change effectively
• Strong financial and commercial acumen with technical credibility and attention to detail
• Proven leadership capability with experience managing or influencing cross-functional teams
• Willingness and ability to travel by air or automobile as business needs require
• Proven accountability and success in customer-facing or large-account environments

EDUCATION & EXPERIENCE

• Bachelor’s Degree in Business, Supply Chain, Marketing, or a related field, or equivalent experience
• 5+ years of experience managing large or complex customer accounts; Walmart experience required.
• Experience selling items into Walmart for their use required

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], and please be sure to include the title and the location of the position for which you are applying.