Job Title: Key Account Manager
Experience Required: 6+ years
Location: Lahore/Islamabad
Shift Timings: 5 PM – 2 AM PKT
Role Overview
We are seeking a dedicated Key Account Manager to oversee and manage end-to-end service delivery for a key client account. This role is responsible for ensuring seamless operations, maintaining exceptional service standards, and driving overall client satisfaction.
The ideal candidate will serve as the primary liaison between the client and internal teams, ensuring alignment, efficiency, and consistent delivery excellence.
Key Responsibilities
- Act as the primary point of contact for the client on all service delivery matters
- Oversee and manage deployed resources, ensuring optimal performance, efficiency, and engagement
- Ensure consistent and high-quality service delivery in line with agreed SLAs and KPIs
- Build, nurture, and strengthen long-term client relationships
- Proactively identify risks, gaps, and opportunities for continuous improvement
- Drive client satisfaction and retention through regular communication and service reviews
- Collaborate with cross-functional teams (HR, Operations, Finance, etc.) to ensure smooth execution
- Track, analyze, and present performance metrics, reports, and insights
- Ensure adherence to internal processes, compliance standards, and client expectations
- Manage escalations effectively, ensuring timely resolution and stakeholder alignment
Requirements
- Bachelor’s degree in Business, IT, or a related field
- 6+ years of experience in Account Management, Service Delivery, or Client Success roles
- Prior experience working with a Managed Service Provider (MSP) or IT services organization is mandatory
- Proven experience managing mid-to-large scale teams
- Exceptional communication, presentation, and stakeholder management skills
- Strong analytical thinking and problem-solving capabilities
- Ability to thrive in a fast-paced, client-centric environment
- Excellent organizational and multitasking abilities
Skills Required
- Bachelor's degree in Business, IT, or a related field
- 6+ years of experience in Account Management, Service Delivery, or Client Success roles
- Prior experience working with a Managed Service Provider or IT services organization
- Proven experience managing mid-to-large scale teams
- Exceptional communication, presentation, and stakeholder management skills
- Strong analytical thinking and problem-solving capabilities
- Ability to thrive in a fast-paced, client-centric environment
- Excellent organizational and multitasking abilities
What We Do
Technology, when paired with the right people, unlocks remarkable growth. That’s the belief behind every solution delivered by Prime System Solution. We bring together the top 1% of global talent to help businesses build smarter systems, reduce operational friction, and stay ahead in today’s competitive landscape. With delivery hubs in Pakistan, the Philippines, and the UAE, and clients across North America, Europe, and the MENA region, the reach is global and the focus is personal. Rooted in a culture of collaboration, innovation, and inclusivity, every team is built to perform because success isn’t just about tools and tech, it’s about the people who power it. Our Core Services: Managed Services Talent Providing on-demand IT and Finance professionals to help organizations scale quickly, reduce hiring costs, and stay competitive. From Cybersecurity specialists, Cloud architects, and Data Scientists to Accountants, Financial Analysts, and Payroll experts. IT Consulting: Guiding businesses through digital transformation with expertise in Cloud, Cybersecurity, Artificial Intelligence, Data Science, and IT Infrastructure to achieve operational excellence. Financial Consulting: Enabling CFOs, startups, and enterprises to make smarter decisions with consulting in Accounting, FP&A, Risk Management, and Business Advisory for sustainable growth. We provide you with the resources so that you can unlock borderless growth.
