Job Description:
Job Purpose
This position is responsible for managing key customers by conducting account planning, business review with customers, solving issues, driving and monitoring customers’ performance to achieve sales performance, excellence in availability and winning in visibility, and monitoring to ensure that the program criteria is well complied by customers to strengthen and maximize Mars portfolio Performance in selected area through in-depth Territory Management.
What You’ll Do
Manage key customers by conducting account planning (sales performance by stores, product distribution, product by sub-category, new product list-in), analyzing data, conducting business review with customers, setting up tailor-made promotion, visiting stores and executing promotions through stores
Drive and monitor sales performance, display, distribution and DSO to ensure all stores comply with Mars privileged program criteria by visiting stores, collect payment cheques and ensuring payment is paid by timeline, conducting store check and reporting, advising stores to align with the guideline, solving issues, improving store performance, and informing line manager to solve issues at a higher level
Manage sales operations and coordinate with merchandizer team to ensure smooth operation at store level such as
- Conduct product check and FIFO to ensure product freshness
- Controlling and handling goods return to ensure that goods return is at the minimum
- Monitoring inventory by store to prevent out of stock issues
- Solving other operations
Perform working activities according to business process by setting itinerary to align with priorities and visiting stores and perform sales tasks using call sequence and performing email-ordering, writing and submitting scorecard reports and market reports
Manage trade spend and the overall profitability of key customers and utilizing sales analytics to identify opportunities for growth and to drive a profitable bottom line and also providing accurate and timely information to assist decision making
Coach, provide support, guideline and recommendation to Merchandiser and driving business performance also include coaching, monitoring for new sales
Build strong partnerships with key customers to engage customer & retailer to be the business partner with Mars
What We’re Looking For
Bachelor’s degree in Sales and Marketing or related field
At least 5 years working experience in sales representative role and experience in managing a key account in the FMCG industry
Strong influencing, negotiation and presentation skills and Intelligent, achievement oriented and self-motivated with the desire to learn and grow with positive personality.
Strong understanding of respective retail market environment – Traditional Trade, and B2B
Proven track record of developing sales and customer relationships as well as developing and implementing trade initiatives
Skills Required
- Bachelor's degree in Sales and Marketing or related field
- At least 5 years' experience in a sales representative role with experience managing key accounts in the FMCG industry
- Strong influencing, negotiation and presentation skills; achievement oriented and self-motivated
- Strong understanding of retail market environment (Traditional Trade and B2B)
- Proven track record developing sales and customer relationships and implementing trade initiatives
- Experience managing trade spend and using sales analytics to drive profitable growth
- Ability to coach, support and guide merchandisers and monitor sales performance
Mars Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mars and has not been reviewed or approved by Mars.
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Healthcare Strength — The benefits package is positioned as comprehensive, with broad medical coverage and additional protections like life insurance and short- and long-term disability. Mental health support is emphasized, including free mental health services and wellbeing programming under initiatives such as Mars Be Well.
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Parental & Family Support — Paid parental leave is highlighted as market-leading in the U.S., with an example of 18 weeks fully paid for both parents. Additional family-related leave types such as sick time for caregiving and bereavement leave are also described as part of the overall package.
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Retirement Support — Retirement offerings are described as strong, including 401(k) matching (with a 6% match cited) and pension plans in some cases. The broader package also references retirement savings options and contributions aligned to local market practice, supporting long-term financial security.
Mars Insights
What We Do
For more than a century, Mars, Incorporated has been driven by the belief that the world we want tomorrow starts with how we do business today. This idea is at the center of who we have always been as a global, family-owned business. Today, Mars is transforming, innovating and evolving in ways that affirm our commitment to making a positive impact on the world around us. Across our diverse and expanding portfolio of confectionery, food, and petcare products and services, we employ 133,000 dedicated Associates who are all moving in the same direction: forward. With $40 billion in annual sales, we produce some of the world’s best-loved brands including DOVE®, EXTRA®, M&M’s®, MILKY WAY®, SNICKERS®, TWIX®, ORBIT®, PEDIGREE®, ROYAL CANIN®, SKITTLES®, WHISKAS®, COCOAVIA®, and 5™; and take care of half of the world’s pets through our pet health services AniCura, Banfield Pet Hospitals™, BluePearl®, Linnaeus, Pet Partners™, and VCA™. We know we can only be truly successful if our partners and the communities in which we operate prosper as well. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our Associates to take action every day to help create a world tomorrow in which the planet, its people and pets can thrive.
