Key Account Manager

SEEK operates market-leading online employment marketplaces, including Jobstreet and Jobsdb in Asia. SEEK has been helping people live more fulfilling and productive working lives and helping organisations succeed for over 25 years.

Founded and headquartered in Melbourne, Australia, SEEK has grown into a multinational technology company with over 3,300 employees and is listed on the Australian Securities Exchange.

SEEK’s presence spans Australia, New Zealand, Hong Kong, Indonesia, Malaysia, the Philippines, Singapore and Thailand. Additionally, SEEK has minority investments in employment marketplaces in China, South Korea and Bangladesh.

SEEK develops and applies innovative data and technology tools to facilitate high-quality matching and improve reliability of marketplace information.

In 2021, 2022, 2023 and 2024, SEEK was recognised as one of Australia’s Top Ten Places to Work in Technology in the AFR BOSS Best Places to Work awards. SEEK was also named a 5-Star Employer of Choice by HRD Asia in 2024 and won four accolades at TalentCorp’s Life at Work Awards 2023 in Malaysia.

Key Account Manager puts you at the heart of strategic account management, where you'll own a portfolio of key accounts and drive their success through data-driven solutions. You will analyze customer needs, identify growth opportunities, and design tailored sourcing solutions that deliver measurable results. Your work will involve building relationships with senior decision-makers and crafting account plans that deepen partnerships and expand revenue. Success in this role means growing your account portfolio, increasing customer retention, and consistently exceeding sales targets through strategic upselling and cross-selling. You will collaborate with teams across departments to develop customer programs that solve complex challenges and drive long-term value.

Key Responsibilities

• Manage and grow a portfolio of key accounts through strategic planning

• Analyze customer needs using data-driven methods and propose effective solutions

• Identify and execute upselling and cross-selling opportunities across products

• Build relationships with senior management and key decision-makers

• Design account plans that drive business retention and expansion

• Ensure customer success and ROI through tailored engagement strategies

• Collaborate with cross-functional teams to deliver customer programs

• At least 2 years in B2B sales or key account management, preferably digital/e-commerce

• Business degree or equivalent qualification

• Proven track record managing key accounts at regional or national level

• Experience developing new revenue streams and growing accounts

• Strong analytical skills with ability to derive insights from market data

• Experience facilitating customer workshops and presenting proposals to audiences

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with a diverse group of backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable approach but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.

SEEK is committed to operating sustainably and is preparing for the impacts of climate change and the transition to a low-carbon future, and is working to minimise its environmental impacts which includes a long-term emissions reduction target of net zero by FY2050.