Key Account Manager

Graco manufactures and markets premium equipment to move, measure, control, dispense and spray a wide variety of fluid and powder materials. What does that mean? Well, we pump peanut butter into your jar, and the oil in your car. We glue the soles of your shoes, the glass in your windows and the screen on your phone. We spray the finish on your vehicle, coatings on your pills, the paint on your house and texture on your walls. Graco is part of your daily life.

The Key Account Manager will be responsible for driving profitable growth with key global accounts by identifying upsell and cross-sell opportunities, expanding product usage, and proposing new solutions. The ideal candidate will develop and execute quarterly and annual sales strategies to increase market share within target accounts. This role requires collaboration across product management, marketing, distribution, IT, and finance to support customer accounts and address any emerging issues effectively. The Key Account Manager is client-focused, proactive, and solutions-oriented, with strong business acumen and expertise in strategic planning. This person is highly collaborative and skilled at navigating complex accounts, consistently delivering value that enhances the client relationship and drives sustainable growth.

What You Will Do at Graco

Client Relationship Management

• Develop and maintain strong trust-based relationships with key clients at all organizational levels to ensure customer satisfaction and loyalty.
• Formulate strategic account plans tailored to each client, setting goals to maximize revenue, identify growth opportunities, and anticipate client needs.
• Actively engage with clients to understand their business objectives, aligning our solutions to support their goals.
• Facilitate regular check-ins and reviews with clients to discuss progress, address concerns, and explore potential areas for collaboration.

Sales & Revenue Growth

• Proactively drive revenue growth within key accounts by identifying upsell and cross-sell opportunities, expanding product usage, and proposing new solutions.

• Stay informed on industry trends, market conditions, and competitors to provide value-added insights and recommendations to clients.
• Develop customized proposals and value-added service options that align with client needs and demonstrate clear ROI.
• Monitor and analyze sales data and account performance to identify potential growth areas and adjust strategies to meet targets.

Operational & Cross-Functional Collaboration

• Collaborate closely with internal teams such as sales, marketing, product development, and customer service to fulfill client requirements and deliver positive customer experience.
• Coordinate with product management to customize offerings or suggest product enhancements that better align with client needs.
• Act as the point of escalation for any issues, addressing concerns efficiently and working with relevant teams to resolve problems quickly.

Performance Tracking & Reporting

• Track account metrics, prepare sales forecasts, and present regular reports to leadership on the status and growth potential of key accounts.
• Use data analytics to assess account performance, monitor KPIs, and refine strategies based on key metrics.
• Provide clients with regular performance reports, detailing account status, recent activity, and areas of focus.
• Maintain accurate and up-to-date records in CRM systems to support tracking and analysis of client interactions and outcomes.

What You Will Bring to Graco

• Bachelor's degree in business, Marketing, or a related field.
• 5+ years of sales experience with 3+ years of key account experience.
• Ability to assist in developing and implementing account strategies and sales plans.
• Fundamental understanding of sales growth and customer service principles, with a focus on building client relationships.
• Good communication, presentation, and analytical skills; familiarity with digital tools and CRM systems.
• Ability to work well with individuals at various organizational levels.
• Ability to travel approximately 20%-30%.
• Valid Driver’s License and ability to maintain insurability with Graco’s chosen Fleet Insurer​.

Accelerators

• Global industrial manufacturing experience and knowledge.
• MBA or Master’s degree preferred.

#LI-KE1

Applicants must be legally authorized to work in the United States. This role is not eligible for immigration sponsorship now or in the future (e.g., H-1B, TN, F-1 OPT).

At Graco, you truly make a difference. Your unique talents contribute to our organizational growth and future. Not only do you make a difference, but Graco’s culture empowers employees to create their own career path. Whether you choose to advance within your current department or explore new opportunities in different divisions, you have the ability to build your future. Our managers are here to provide support and guidance as you continue to grow within your career.

Graco has excellent opportunities available to individuals who want to be part of a fast-moving, growing company that is committed to quality, innovation and solving fluid handling problems for our customers. Graco is proud to be named a Best Place to Work by Fortune Magazine in 2016, 2018, 2019, 2021 & 2022. Graco offers attractive compensation, benefits and career development opportunities. Graco’s comprehensive benefits include medical, dental, stock purchase plan, 401(k), tuition reimbursement and more.

Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

The base pay range for this position is listed below, exclusive of fringe benefits or other compensation.  If you are hired, your final base hourly rate will be determined based on factors such as geographic location, skills, competencies, education, and/or experience.  In addition to those factors, we will also consider internal equity of our current employees.  Please keep in mind that the range provided is the full base salary range for the role.  Hiring at or near the maximum of the range would not be typical to allow for future and continued salary growth.