Summary
We’re looking for an experienced Key Account Manager to help us grow and strengthen partnerships with our small and medium business (SMB) clients. You’ll play a key role in driving renewals, upsells, and cross-sells of our cybersecurity solutions — while ensuring every client feels supported, valued, and confident in choosing us.Job description
What you’ll do
Build and maintain strong, long-term relationships with SMB clients to support growth and retention.
Manage the full post-sales process — from onboarding to renewals and expansions.
Understand each client’s business goals and recommend solutions that meet their needs.
Handle and resolve client issues promptly, maintaining trust and satisfaction.
Negotiate contracts and ensure timely delivery on all client commitments.
Identify and close renewal, upsell, and cross-sell opportunities within your assigned accounts.
Drive pipeline generation and revenue growth through proactive account management.
Deliver accurate forecasts and keep sales activities updated in Salesforce.
Meet or exceed quarterly and annual revenue goals and quotas.
Lead regular business reviews (in person or virtual) to discuss progress and uncover new opportunities.
Present and promote our cybersecurity solutions through demos, events, and targeted campaigns.
Collaborate closely with resellers and internal teams to build new pipeline and support clients effectively.
Coordinate sales activities across teams and ensure smooth communication and execution.
Continuously develop product and market knowledge to stay ahead of industry trends.
Shadow senior colleagues when needed to learn best practices and strengthen your sales expertise.
What you’ll bring
At least 6 years of total professional experience, with 3+ years in field sales (software or tech industry).
Experience in cybersecurity, SaaS, or SMB technology sales is a strong advantage.
Solid understanding of CRM systems; Salesforce experience preferred.
Strong negotiation and account planning skills, with a consultative sales approach.
Excellent written and verbal communication skills in English and Danish language.
Proven ability to build trusted client relationships and manage complex accounts independently.
Self-driven, organized, and detail-oriented with a passion for achieving results.
Team-oriented mindset and willingness to learn from colleagues and coaching.
#LI-MK1 #LI-Hybrid #senior
Primary location
CopenhagenAdditional locations
Time type
Full timeSkills Required
- At least 6 years of total professional experience
- 3+ years in field sales (software or tech industry)
- Experience in cybersecurity, SaaS, or SMB technology sales
- Solid understanding of CRM systems; Salesforce experience preferred
- Strong negotiation and account planning skills, with a consultative sales approach
- Excellent written and verbal communication skills in English and Danish
- Proven ability to build trusted client relationships and manage complex accounts independently
What We Do
For more than 30 years we have been here helping to watch over and protect progress. Over a billion users worldwide rely upon ESET’s solutions to stay secure from increasingly sophisticated digital threats. ESET´s award-winning IT security software and services provide protection in over 200 countries and territories worldwide, with its software localized into more than 30 languages. Meanwhile, the world continues to move forward at pace. When ESET was founded, the Internet was in its infancy. Now technology is part of everything we do and is central to the continued advancements in our society. Most of the time technology does just what it is supposed to, but in order to ensure continued progress in the digital age we need someone to question what’s going on in the background. And that’s why we are here – to continue protecting technology from threats, enabling everyone to fully embrace it’s potential and rely on it. Put simply - when technology enables progress, ESET is here to protect it. ESET - Progress. Protected. Visit www.eset.com to learn more
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