Key Account Manager

Who we are

At Global Blue, we firmly believe that enhancing the shopping experience drives performance.

Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.

As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23.

Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another.

Together, we innovate, create, and strive towards a brighter future for the businesses we serve.

With Global Blue, enjoy the journey.

To support and strengthen our small but dynamic Sales team in Helsinki we are now looking for a collaborative and experienced Key Account Manager to join our team and play a vital role in managing and nurturing our most strategic customer relationships.

In exchange, we offer you a unique environment and business to work with. You will be part of a truly international working environment that supports your professional development, fosters a collaborative and supportive team culture, and provides a competitive salary and benefits package. 

What You’ll Do

As a Key Account Manager, you’ll be the main point of contact for a portfolio of high-value customers. Your mission will be to build and maintain strong, long-term relationships with customers and to ensure the customer engagement. You’ll collaborate cross-functionally to shape innovative and data-driven solutions for our customers and have direct influence on our commercial evolution.

Key Responsibilities

• Develop and maintain trusted relationships with key accounts
• Account planning and delivery of an account specific contractual obligation
• Visit the accounts in line with the agreed activity plans
• Improve accounts knowledge and expertise with our services
• Synchronize activities with the sales team and Account managers
• Diligently implement the group strategies and sales tools
• Identify new business opportunities, mainly cross-selling
• Prepare business statistics analysis and presentations, lead the discussions with key accounts
• Accurately use the CRM to plan, record and report account specific activity
• Deliver the turnover and any other sales targets assigned taking corrective action when result materially deviates from expected

What we are looking for

We’re seeking a driven, proactive and customer-focused professional who is passionate about delivering exceptional service and value. You are strong team player but at the same time able to take own initiatives and responsibility from your own portfolio.

Requirements

• 5+ years of experience in account management, ideally in the retail or financial services
• Proven experience of winning and developing new business
• Proven track record of managing key accounts and driving revenue growth
• Strong communication, negotiation, and interpersonal skills
• Ability to analyze data and trends
• Results-orientated with a proven track record of achieving targets
• Commercial mindset and understanding of all stages of the sales cycle
• Good use of time management skills, demonstrated ability to prioritize
• Experience with CRM systems & MS Office tools
• Fluency in written and spoken Finnish and English

How to apply?

If you recognize yourself as the candidate, we are looking for, apply now with your resume and brief cover letter including your salary/compensation request. We are reviewing the applications continuously and will fill the position as soon as we find our new Key Account Manager.

In case you have any questions, or would want to hear more about the role, you can contact Mikko Peltola, Managing Director Finland, tel. +358405887848 either on Friday  24th October at 9-11 or Tuesday 28th October 9-11.

At Global Blue, we foster career growth through internal mobility, a multicultural environment, and an Agile Working Model that supports work-life balance and team spirit. Committed to sustainability, we prioritize positive impacts for employees, clients, and communities. Guided by our 5 Ways of Working, we focus on client satisfaction, collaboration, innovation, and value creation. As forward thinkers, we embrace open dialogue, continuous learning, and shared success to shape the future while delivering tangible results.

Feels like you? Explore further!

Let’s write the future together: apply now!

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