Key Account Manager (f/m/d)

bunch is building the backbone of private markets, combining exceptional expertise, operational excellence, and frictionless technology. The platform enables funds and private investors to seamlessly and securely set up and manage their investment entities.

To expand our core team, we are seeking a passionate and driven Key Account Manager who wants to play a pivotal role in scaling our business and transforming private markets. You will work closely with the Customer Success Team and will report directly to our Head of Customer Success.

Customer experience is central to our mission. As we scale into new markets and expand our product capabilities, we need a dedicated partner for our fund managers and investors—someone who elevates every interaction and turns exceptional service into measurable growth.

In this role, you will shape how our customers experience bunch, strengthen long-term relationships, and directly influence retention, expansion, and market reputation.

• Serve as the strategic point of contact for fund managers, ensuring a seamless, high-quality experience across all touchpoints.

• Lead the end-to-end post-sales lifecycle—from onboarding through growth and upsell—collaborating with multiple departments including Operations, Product, Sales, Legal, and Finance.

• Build deep, trust-based relationships with customers and translate their needs into clear insights that drive product and operational improvements.

• Own and optimise key customer metrics, including NPS, retention, NRR,, and escalation management.

• Collaborate closely with the Head of Customer Success to refine and scale our Customer Success strategy as the company grows.
  

• 3+ years of professional experience, including 1–3 years in enterprise Account Management or Customer Success.

• Ability to manage complex, high-value customer relationships and confidently engage with senior stakeholders.

• Strong analytical and communication skills, with the ability to simplify complex topics and tailor your approach to diverse audiences.

• Proven track record of operating effectively in fast-moving, high-growth environments and adapting quickly to changing priorities.

• Proficiency in English; German is a strong advantage.
  

• A role at the forefront of customer interaction, offering exceptional opportunities for relationship-building, networking, and cross-functional collaboration.

• Direct exposure to leading fund managers, institutional investors, and some of the most influential players in private markets.

• A high-energy team culture built on ownership, ambition, and strong collective drive.

• Hybrid working setup, and 28 days of vacation per year plus public holidays.

• A competitive compensation package.
  

1. People Team Interview (30 min): Introduction to bunch, expectations, values, and your career aspirations.

2. Deep-Dive Interview with Chey, Head of Customer Success (30 min): Explore the role, your experience, and how your journey aligns with our mission.

3. Practical Interview with the Customer Success Team (60 min): Demonstrate your approach to Account Management and communication.

4. Final two part stakeholder interview: first with our head of Operations and second with one of our Co-founders to ask questions and get to know our leadership.
   

bunch is an investment tech startup founded in Berlin in 2021. With a proven track record, bunch has garnered trust from leading fund managers and institutional LPs, who have collectively committed over €5 billion through the platform, with more than 8000 investors trusting us.

The private markets are experiencing unprecedented growth with alternative assets expected to reach nearly $40 trillion by the end of the decade, yet still reliant on outdated tools and methods.

We closed our $15.5 million Series A to accelerate bunch’s mission to bring a trillion-dollar industry into the 21st century and drive a much-needed digital transformation, and are preparing for the next stage of our growth!

At bunch, we are committed to creating an inclusive environment for all employees because we value and celebrate diversity. We are an equal opportunity employer, which means we do not tolerate discrimination toward any of our applicants or employees.