Core Responsibilities
Customer Relationship Management
- Build and maintain senior-level relationships with customers, conducting regular business reviews to align client needs with TruServ’s solutions.
- Lead customer satisfaction initiatives, resolve complaints promptly, and optimize service processes to improve retention and repeat business.
2.Business Development & Sales Target Achievement
- Develop annual account plans with clear sales objectives (e.g., 30% annual revenue growth) and achieve targets through strategies like new product promotion and bundled solutions.
- Identify latent client needs and drive sales of high-margin products (e.g., intelligent cleaning equipment, eco-friendly disinfectants), such as designing end-to-end for QSR clients.
Market Insights & Strategy Development
- Analyze FMCG industry trends (e.g., food safety regulations, sustainability demands) and provide forward-looking recommendations aligned with TruServ’s product portfolio.
- Participate in industry exhibitions and client seminars to enhance brand visibility and gather competitive intelligence.
4.Cross-Functional Collaboration & Project Execution
- Coordinate with technical teams and supply chain to ensure on-time delivery of client projects (e.g., equipment installation, staff training) while controlling costs.
- Collaborate with marketing to develop client-specific campaigns, such as seasonal promotions for restaurant chains.
5.Data-Driven Decision Making
- Utilize CRM systems (e.g., Fenoxiao) to analyze client data, identify growth opportunities, and optimize resource allocation.
- Report regularly to management on account performance, market trends, and risk warnings to ensure business transparency.
Qualifications & Requirements
Industry Experience
- 5+ years of sales or account management experience in FMCG, with a focus on catering, food processing, or related sectors. Prior experience working with leading chains like KFC, McDonald’s, or similar is preferred.
- Familiarity with catering hygiene standards (e.g., HACCP, ISO22000) and supply chain management needs.
2.Technical & Professional Skills
- Product knowledge of cleaning equipment, disinfectants, and hygiene solutions, with the ability to deliver technical presentations.
- Proficient in CRM tools and data analysis software (e.g., Excel, Power BI); capable of data modeling and reporting.
Core Competencies
- Excellent negotiation and business communication skills, with a proven ability to build trust with C-level executives.
- Strong project management abilities, capable of delivering multiple complex projects simultaneously.
- High resilience to pressure, with willingness to travel frequently (approx. 30%) and adapt to a fast-paced environment.
4.Education & Language
- Bachelor’s degree in Marketing, Supply Chain Management, or a related field.
- Fluent in English (CET-6 or equivalent), with the ability to draft proposals and collaborate with global teams.
Similar Jobs
.png){kind=avatar}
What We Do
Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis is a 2024 Best Managed Company Gold Standard honoree, recognized four years in a row. For additional information about Solenis, please visit www.solenis.com or follow us on social media
