Key Account Manager

Posted 17 Days Ago
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Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
5-7 Years Experience
AdTech • Consumer Web • eCommerce
The Role
Join us at Haleon, a global consumer health company, to drive sales objectives within the pharmacy channel. Develop Joint Business Plans with strategic accounts, optimize trade marketing spend, implement promotional strategies, and build customer relations for sustainable growth and profitability. Conduct business reviews, manage stock levels, and ensure adherence to company norms and pricing policies. Be part of a unique culture and environment shaping the future of healthcare.
Summary Generated by Built In

Join Us at Haleon: A New Era in Consumer Health

Hello. We’re Haleon. A new world-leading consumer health company, shaped by all who join us. Together, we’re improving everyday health for billions of people. Our global portfolio of category-leading brands, including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum, is driven by deep human understanding and trusted science. We're not just part of a company; we're co-creating a unique culture and environment. Care to join us? It isn’t a question.

With category-leading brands like Sensodyne, Voltaren, and Centrum, built on trusted science and human understanding, combined with our passion, knowledge, and expertise, we’re uniquely positioned to grow a strong, successful business. This is an exciting time to join us and help shape the future. It’s an opportunity to be part of something special.

About the Role

Reporting to: Group Key Account Manager

You'd be responsible for delivering sales objectives as cascaded from the 3/1 plan in terms of Sales, Merchandising, and Commercial within the assigned pharmacy channel. You will develop Joint Business Plans with identified strategic accounts to deliver sustainable and profitable growth and achieve sales targets. You will work with customers to deliver visibility KPIs, including numeric and weighted distribution, plus share of shelf/SKU across categories.

Essential Duties and Responsibilities:

  • Achieve Sales Targets: Ensure annual sales targets by Value and Volume for assigned accounts are achieved as per agreed annual targets.

  • Merchandising Objectives: Achieve merchandising objectives agreed by Sales and Brand teams through proper presentations to accounts and in-store implementation by the field team.

  • Promotional Strategy: Analyze sales trends with each customer and agree on a promotional strategy with Trade Marketing to meet periodic volume objectives.

  • Optimize Trade-Marketing Spend: Improve profit contribution of each account by effectively apportioning, phasing, and controlling trade support budgets.

  • Sales Forecasting: Ensure accurate monthly sales forecasting of brands with each account.

  • Stock Management: Manage account stocks in-store and in warehouse to ensure Haleon’s products are sufficiently stocked to meet customer requirements promptly.

  • Product/SKU Listings: Achieve product/SKU listings with accounts as agreed with Line management.

  • Implement Brand Promotions: Execute brand promotions in line with Haleon’s trade promotion plan for the channel.

  • Trade Promotion Strategies: Develop and implement innovative and effective trade promotion strategies to achieve ambitious targets and create visibility for Haleon products.

  • Customer Understanding: Anticipate and satisfy changing customer needs through differentiated and value-added customer service and care initiatives.

  • Business Reviews: Conduct half-yearly and annual Business Reviews with assigned customer accounts to improve performance and develop Haleon business.

  • Customer Relations: Build effective working relationships with key customer contacts and decision-makers.

  • Conduct Business by Company Norms: Ensure all business is conducted per company norms, including margins, delivery schedules, credit terms, and concessions.

  • Implement Pricing Policy: Ensure Haleon’s pricing policy is implemented with accounts.

  • Field Visits: Undertake regular field visits to monitor stock levels and displays, build positive relationships at the store level, and observe consumer responses and purchase patterns.

Basic Qualifications:

  • Degree holder

  • Minimum 5 years of relevant experience in managing Key Accounts within FMCG with Pharmacy business exposure.

  • Proficiency in spoken English.

Preferred Qualifications:

  • Professional Selling Skills

  • Negotiation Skills

  • Computer Skills

  • Market and Sales Analysis

  • Presentation Skills

  • Proven Analytical Thinking

  • Proven Experience in Managing Key Accounts

Location: Haleon Ulu Kelang/Ampang (KL)

Apply today and help shape the future of everyday health.

Diversity, Equity and Inclusion

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone.

We’re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/
At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.
As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.
Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.
Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon’s compliance to all federal and state US Transparency requirements.

The Company
Weybridge
14,788 Employees
On-site Workplace
Year Founded: 2022

What We Do

You have loved and trusted our brands for over 170 years. We have a clear purpose, to deliver better everyday health with humanity.
Our category-leading brands include Sensodyne, Panadol, Centrum, TUMS, Advil, Otrivin and Voltaren. We combine deep human understanding and trusted science to make everyday health more inclusive, more achievable and more sustainable.
Want to learn more about us? Follow to stay up to date

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