Company Description
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!
talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
Job Description
Role Summary:
We are looking for a Key Account Manager to join our team and be part of our growth. The purpose of this role is to manage, grow, and consolidate orders towards our strategic partners. This role will work to build very strong and solid relationships with key accounts, maximize their potential and improve their performance, deliver on their needs and requests, give them insights, and negotiate deals and special contractual terms.
What’s On Your Plate?
● Build and maintain effective long-term relationships and a high level of satisfaction with key senior-level decision-makers and influencers at an assigned group of customer accounts that may include major strategic customers within a geographic or industry focus.
● Identify, develop, and typically close new sales opportunities.
● Create demand for the organization's products and services by raising their profile with customers.
● Achieve revenue targets by increasing revenue spend per account.
● Conduct regular status and strategy meetings with the customer's senior management to understand their needs and link them to the organization's product/service strategies.
● Service quality need to be consistent for all the brands across 7 emirates where present
● Maintain continuous business relationship with clients/ restaurants
● Provide excellent service and support in order to build strong relationship and resolving operational issues between clients/ restaurant and company.
● Optimize the restaurant content (MOA, Delivery time).
● Maintain regular relationships with various stakeholders from the brand
● Provide quarterly reviews to partners to showcase the areas of growth and areas of potential improvement.
● Provide and maintain high service levels to the brands to ensure a seamless experience to both customers and partners.
● Work internally with the various departments to ensure all requirements of brand is met.
● Update and maintain a track record of all activities related to the brand on SalesForce.
Qualifications
● Minimum 3-5 years full time professional experience in related field.
● Previous experience working in an e-commerce or FMCG company is a plus
● In-depth Knowledge of Food Industry Market and e-commerce.
● Able to analyze data and sales statistics and curate a solution
● Proficient in Excel
● Excellent verbal and written communication skills
What We Do
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero
