Key Account Manager

LegalMatch offers a dynamic, yet casual and fun work atmosphere with training and ongoing support. We recognize that our employees are the key to our future, so LegalMatch offers a unique environment where your ideas are always appreciated and your contributions make an important difference.

This position will be in-office at our Reno, NV location.

What you will do:

• Review client performance and business needs to provide a proactive support in their success.
• Assist in client requests and any issues that arise.
• Serve as the point of contact for assigned clients.
• Build and maintain strong, long-lasting client relationships.
• Ensure the timely and successful delivery of our solutions according to needs and objectives.

What you bring:

• Customer support experience or experience as a Client Service Rep.
• Strong phone handling skills and active listening.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

Perks:

• Beautiful high-rise view overlooking the mountains, Aces ballpark, and downtown Reno.
• Easily accessible for public transportation.
• On-site coffee shop and restaurant.
• Free on-site Gym.
• Open concept office with sit-to-stand desks.
• Casual dress code. We encourage creativity and we are tattoo/piercing and non-traditional hair color friendly.
• $1,500 Retention Bonus!