TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Join Our Team & What We'll Accomplish TogetherAs an Account Manager, you'll be the trusted wellness expert and strategic partner to our B2B client portfolio. Your mission is to build lasting loyalty, expand our impact within accounts, and solve real problems that matter to our clients' employees and bottom line.
This is a hybrid role where you'll balance direct client engagement with strategic analysis and cross-functional collaboration—all in a multicultural, mission-driven environment where wellness is at the heart of everything we do.
What You'll Do
Client Partnership & Relationship Building:
- Serve as the primary strategic partner to B2B client portfolio, building trust and loyalty through consistent, proactive engagement
- Understand each client's organizational goals, employee demographics, and wellness challenges to tailor solutions
- Prepare and present KPI reviews, wellness trends, and actionable recommendations aligned to client objectives
Revenue & Portfolio Growth:
- Identify and pursue cross-selling opportunities: expand EAP services, introduce new wellness offerings, and scale to additional geographies or business units within your portfolio
- Conduct needs assessments to uncover gaps and develop value-add proposals
- Drive adoption and utilization of services; track and report on key performance metrics
Operational Excellence & Problem-Solving:
- Coordinate launches and relaunches of EAP services; manage timelines and stakeholder expectations
- Troubleshoot client issues with agility; escalate and resolve concerns to maintain satisfaction levels
- Work cross-functionally with service delivery, clinical, and operations teams to ensure response times and service quality standards are met
Strategic Analysis & Planning:
- Analyze client data, usage patterns, and feedback to inform strategic decisions and service improvements
- Develop action plans and recommendations based on client needs and organizational priorities
What You Bring
- Bachelor's degree in Business Administration, Marketing, Industrial/Commercial Engineering, Accounting, or related field
- 3+ years of experience managing B2B client portfolios in a similar role (account management, client success, or related)
- Intermediate English (written and verbal)
- Hands-on experience with Salesforce or similar CRM platform
- Intermediate to Advanced Microsoft Excel skills (data analysis, reporting)
- Ability to build relationships, solve problems, and influence across internal and external stakeholders
Work Modality & Location
- Full-time availability.
- Work arrangement: Hybrid in Mexico City.
- Residence Area: Mexico City.
- Benefits package including:
- Medical insurance (Major and Minor coverage)
- Dental and Vision coverage
- Life insurance
- Funeral insurance
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
Skills Required
- Bachelor's degree in Business Administration, Marketing, Industrial or Commercial Engineering, Accounting, or a related field
- At least 3 years of experience managing B2B client portfolios in account management, client success, or a related role
- Intermediate English proficiency, written and verbal
- Hands-on experience with Salesforce or a similar CRM platform
- Intermediate to advanced Microsoft Excel skills, including data analysis and reporting
- Ability to build relationships, solve problems, and influence internal and external stakeholders
- Full-time availability
- Residence in Mexico City and ability to work hybrid
TELUS Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TELUS and has not been reviewed or approved by TELUS.
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Flexible Benefits — Benefits are structured as a customizable flex plan (e.g., Team TELUS Flex) that lets individuals direct credits toward extended health, dental, HSAs, savings, or personal well‑being days. Offerings are positioned as adaptable to role, location, and employment type.
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Healthcare Strength — Health coverage includes comprehensive medical, dental, and vision options with robust mental‑health support, EAP access, and a Calm subscription. Materials also highlight fertility treatment and gender‑affirmation coverage.
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Retirement Support — Retirement programs feature a pension and employee share plan with matching, alongside flexibility to direct benefit credits to RRSP or TFSA. Defined contribution arrangements are standard, with legacy defined‑benefit coverage for some groups.
TELUS Insights
What We Do
At TELUS, our purpose-driven team works together every day to innovate and do good. From providing technology solutions that make our lives safer and easier, to supporting those who need it most, our inclusive, spirited and giving people are passionate about empowering our customers, communities and each other to thrive in our digital world. A company that helps you be your best self at home and at work: Find a place where you truly belong, your opinions are valued and you can be your best self. A career that ignites your full potential: Get the guidance and support you need to explore your interests, build your skills and get where you want to go. A culture that goes beyond the expected to strengthen communities and the planet: Seize the opportunity to make a difference in our communities and do good for our planet as part of our purpose-driven team. An innovative team committed to solving complex, real world problems: Join a digitally-enabled workforce that’s pushing the boundaries to create sustainable change. Join us, and let’s make the future friendly, together www.telus.com/careers
