The Role
Own strategic B2B accounts, build executive relationships, conduct discovery and QBRs, identify expansion opportunities, manage renewals and at-risk accounts, negotiate commercial agreements, maintain CRM data, collaborate with delivery teams, and forecast portfolio revenue.
Summary Generated by Built In
Position title: Key Account Manager
Experience: 2+ Years
Notice period: Immedidate joiner
Location: Bangalore
Skill set: Sales, International sales, Business development, end-to-end sales, B2B, Customer Success with revenue targets, or Client-facing Sales.
Key Responsibilities
- Own relationships and act as the primary point of contact for assigned accounts.
- Build strong relationships with key decision-makers and stakeholders.
- Conduct structured discovery to understand customer goals, processes, challenges, and success metrics.
- Identify upsell, cross-sell, and expansion opportunities within existing accounts.
- Own the renewal process and proactively manage at-risk accounts.
- Conduct account reviews/QBRs with customers and track business outcomes.
- Manage opportunities from discovery through commercial discussions.
- Maintain accurate account, opportunity, contact, and renewal information in HubSpot.
- Collaborate with delivery teams to ensure customer expectations are met.
- Forecast portfolio revenue and maintain a healthy expansion pipeline.
- 4–8 years of experience in B2B Account Management, Customer Success with revenue targets, or Client-facing Sales.
- Proven experience in expansion/upsell revenue, not just account retention.
- Strong consultative selling and discovery skills.
- Comfortable selling multiple services/solutions.
- Experience working with senior decision-makers, preferably US-based clients.
- Strong commercial communication and negotiation skills.
- Excellent CRM discipline; HubSpot experience is a plus.
- SaaS, Marketing Services, or GTM experience.
- Experience conducting QBRs / structured account reviews.
- Experience managing renewals and expansion across a portfolio.
Skills Required
- 4-8 years of experience in B2B Account Management, revenue-focused Customer Success, or client-facing Sales
- Proven experience generating expansion and upsell revenue
- Strong consultative selling and discovery skills
- Ability to sell multiple services or solutions
- Experience working with senior decision-makers, preferably US-based clients
- Strong commercial communication and negotiation skills
- Excellent CRM discipline
- SaaS, Marketing Services, or go-to-market experience
- Experience conducting QBRs or structured account reviews
- Experience managing renewals and expansion across a portfolio
- HubSpot experience
- Immediate availability to join
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The Company
What We Do
Arting Digital is an IT services and digital transformation company serving more than 500 clients worldwide. It provides customized technology solutions spanning software and product engineering, web and mobile application development, cloud computing, data and analytics, DevOps, QA testing, robotic process automation, digital marketing, consulting, and related digital services to help organizations improve operations and achieve growth.
