As a Key Account Manager within ShopperTrak Analytics, part of Sensormatic Solutions, you will be responsible for developing and growing strategic relationships with shopping centre owners, property investors and property management organisations across the UK & Ireland. Acting as a trusted advisor, you will help customers maximise value from our retail analytics and traffic intelligence solutions while identifying opportunities for long-term growth and partnership.
This is a hybrid role, requiring attendance at our Solihull office one day per week (typically Wednesday or Thursday) and regular travel across the UK & Ireland to visit customers, attend industry events and strengthen key stakeholder relationships.
What We Offer- Competitive salary plus bonus plan and a company car
- 25 days holiday plus bank holidays
- Pension
- Life insurance
- Employee Assistance Programme
- Employee referral scheme
- Employee discounts
- Cycle to Work scheme
- Discounts on Johnson Controls products
- Training and career development opportunities
- Supportive, collaborative and safety-driven culture
- Opportunity to work with a global leader in retail analytics and technology solutions
- Manage and develop a portfolio of key property sector customers, including shopping centres, retail destinations and property management organisations.
- Build trusted relationships with senior stakeholders and decision-makers.
- Drive account growth through upselling, cross-selling and identification of new opportunities.
- Deliver business reviews, presentations and data-led recommendations demonstrating customer value and ROI.
- Develop and execute strategic account plans to maximise retention and revenue growth.
- Support contract renewals, commercial negotiations and forecasting activities.
- Collaborate closely with Customer Success, Analytics, Product and Sales teams to deliver excellent customer outcomes.
- Monitor market trends and competitor activity within the retail property sector.
- Maintain accurate customer records, pipeline activity and reporting within CRM systems.
- Represent ShopperTrak Analytics at customer meetings, industry events and networking opportunities.
Required
- Proven experience in Key Account Management, Strategic Account Management or B2B sales.
- Strong experience managing senior stakeholder relationships within complex customer organisations.
- Demonstrable success in growing existing accounts and achieving commercial targets.
- Excellent communication, presentation and negotiation skills.
- Ability to understand customer challenges and translate them into business solutions.
- Highly organised, self-motivated and results-driven.
- Experience using CRM systems and Microsoft Office applications.
- Full UK driving licence and willingness to travel regularly across the UK & Ireland.
Beneficial
- Experience working with shopping centres, retail property owners, property management companies or commercial real estate organisations.
- Knowledge of retail analytics, footfall measurement, location intelligence or SaaS solutions.
- Understanding of the retail property market and customer experience trends.
- Experience selling data, analytics or technology-based solutions.
#LI-Hybrid
#LI-SB1
Skills Required
- Proven experience in key account management, account management, or strategic sales
- Strong commercial acumen, including customer renewals and growth opportunities
- Demonstrated success in customer retention and revenue expansion
- Excellent relationship-building and stakeholder management skills
- Ability to influence and engage senior decision-makers
- Strong negotiation, presentation, and communication skills
- Ability to manage multiple priorities effectively
- Full UK driving licence and willingness to travel as required
- Experience in retail technology, SaaS, analytics, data solutions, or customer insight environments
- Knowledge of retail operations, consumer behaviour, footfall analytics, or business intelligence solutions
- Experience managing enterprise or strategic customer accounts
- Familiarity with CRM and account planning tools
Johnson Controls Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Johnson Controls and has not been reviewed or approved by Johnson Controls.
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Retirement Support — Retirement support is positioned as a meaningful part of the package through employer 401(k) matching, repeatedly framed as a strong pillar of the overall rewards mix. The matching contribution is described with specific match levels in multiple places, reinforcing perceived value for long-term saving.
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Leave & Time Off Breadth — Time off is presented as comparatively robust, with multiple paid holiday categories, vacation time, and sick time described as generous or “amazing” in places. Paid time off breadth appears to be a consistent contributor to total rewards attractiveness beyond base pay.
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Flexible Benefits — Benefits are described as broad and customizable, spanning standard medical/dental/vision plus optional add-ons like pet insurance, identity protection, and legal support. Tuition reimbursement is repeatedly highlighted as a high-value option supporting professional development.
Johnson Controls Insights
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
