The Role
Manage and grow strategic retail customer accounts by building executive relationships, driving renewals and revenue expansion, improving retention, negotiating contracts, and delivering customer value. The role requires collaboration with sales, operations, customer success, and technical teams, along with account forecasting, performance reporting, and awareness of retail trends and competitive developments. A full UK driving licence and willingness to travel are required.
Summary Generated by Built In
ShopperTrak Key Account ManagerWhat You Will Do
As a Key Account Manager within ShopperTrak, you will be responsible for managing and growing a portfolio of strategic customer accounts across the retail sector. Supporting the execution of our key account strategy, you will develop trusted customer relationships, drive commercial growth, and maximise the value customers receive from our data-driven solutions. Working closely with internal teams and customer stakeholders, you will identify opportunities to expand our footprint, increase wallet share, and retain critical business. This role will focus on a select group of high-potential named accounts, ensuring long-term partnership success while delivering against revenue, profitability, and retention objectives.
What We Offer- Competitive salary and bonus opportunity
- Company pension scheme
- 25 days annual leave plus bank holidays
- Life assurance
- Employee assistance programme
- Ongoing training and development
- Career progression opportunities within a global organisation
- Access to employee wellbeing and discount programmes
- Manage a portfolio of strategic ShopperTrak customer accounts.
- Build and maintain long-term relationships with key decision-makers and influencers.
- Develop and execute account growth plans aligned to customer objectives and business targets.
- Drive customer retention by ensuring customers realise value from ShopperTrak solutions and services.
- Identify opportunities to expand existing accounts through additional products, services, and capabilities.
- Lead commercial discussions, renewals, and contract negotiations.
- Collaborate with sales, operations, customer success, and technical teams to deliver excellent customer outcomes.
- Monitor account performance, customer satisfaction, and revenue growth metrics.
- Provide accurate sales forecasts and account reporting.
- Maintain a strong understanding of retail trends, customer challenges, and competitive market developments.
Required:
- Proven experience in Key Account Management, Account Management, or Strategic Sales.
- Strong commercial acumen with experience managing customer renewals and growth opportunities.
- Demonstrated success in customer retention and revenue expansion.
- Excellent relationship-building and stakeholder management skills.
- Ability to influence and engage customers at senior decision-maker level.
- Strong negotiation, presentation, and communication skills.
- Self-motivated with the ability to manage multiple priorities effectively.
- Full UK driving licence and willingness to travel as required.
Preferred:
- Experience working within retail technology, SaaS, analytics, data solutions, or customer insight environments.
- Knowledge of retail operations, consumer behaviour, footfall analytics, or business intelligence solutions.
- Experience managing enterprise or strategic customer accounts.
- Familiarity with CRM and account planning tools.
At Johnson Controls, we're shaping the future to create a world that's safe, comfortable, and sustainable. Through our innovative technologies and solutions, we help customers make smarter decisions and improve operational performance. ShopperTrak, a Johnson Controls business, provides industry-leading insights into consumer behaviour, footfall analytics, and retail performance, helping organisations make data-driven decisions that enhance customer experiences and business outcomes. Joining our team means becoming part of a global organisation committed to innovation, collaboration, and customer success.
#LI-SB1
#Hybrid
Skills Required
- Proven experience in key account management, account management, or strategic sales
- Strong commercial acumen, including customer renewals and growth opportunities
- Demonstrated success in customer retention and revenue expansion
- Excellent relationship-building and stakeholder management skills
- Ability to influence and engage senior decision-makers
- Strong negotiation, presentation, and communication skills
- Ability to manage multiple priorities effectively
- Full UK driving licence and willingness to travel as required
- Experience in retail technology, SaaS, analytics, data solutions, or customer insight environments
- Knowledge of retail operations, consumer behaviour, footfall analytics, or business intelligence solutions
- Experience managing enterprise or strategic customer accounts
- Familiarity with CRM and account planning tools
Johnson Controls Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Johnson Controls and has not been reviewed or approved by Johnson Controls.
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Retirement Support — Retirement support is positioned as a meaningful part of the package through employer 401(k) matching, repeatedly framed as a strong pillar of the overall rewards mix. The matching contribution is described with specific match levels in multiple places, reinforcing perceived value for long-term saving.
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Leave & Time Off Breadth — Time off is presented as comparatively robust, with multiple paid holiday categories, vacation time, and sick time described as generous or “amazing” in places. Paid time off breadth appears to be a consistent contributor to total rewards attractiveness beyond base pay.
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Flexible Benefits — Benefits are described as broad and customizable, spanning standard medical/dental/vision plus optional add-ons like pet insurance, identity protection, and legal support. Tuition reimbursement is repeatedly highlighted as a high-value option supporting professional development.
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The Company
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
