The Key Account Manager responsibilities include managing and nurturing relationships with our most important clients, ensuring their needs are met and sales goals are achieved. This position will serve as the primary point of contact between the company and these key clients, aiming to maximize their satisfaction and retention while also driving revenue growth. The Key Account Manager role requires a strategic mindset, strong communication skills, and the ability to understand and address the unique needs of each client.
Tasks and Responsibilities- Develops and maintains strong, long-lasting relationships with key clients.
- Identifies new revenue potential through strategic key account development and develops strategies to capitalize on them together with the Leader of Key Account Management.
- Cooperates with strategic and operational support by various Fronius International departments to generate sales.
- Collaborates with local Regional Sales to ensure alignment with client needs and objectives.
- Prepares and executes potential national or even global commercial frame and discount agreements in alignment with the various contacts of Fronius USA & International (e.g., SSM, RM).
- Coordinates technical product developments together with various contacts of Fronius USA & International (e.g., TCC, Solution Management).
- Handles Customer & Prospective projects and global activities in coordination with various Fronius USA & International departments.
- Evaluates and takes necessary steps regarding the launch of new systems and products relevant for the specific key account.
- Ensures that negotiated prices and conditions are maintained in the ERP system and shared within the global Fronius organization.
- Acts as the main point of contact for all communications and inquiries from assigned accounts.
- Understands clients' business objectives, challenges, and priorities to provide tailored solutions and support.
- Develops National Key Account plans to achieve revenue goals and objectives in alignment with SMEX methodology.
- Uses Account Management rollout model utilizing CRM to conceptualize and deploy the National Key Account plan in conjunction with tools for International key account.
- Achieves or exceeds sales targets and objectives for assigned key accounts by identifying opportunities to upsell, retrofit, or provide services to existing clients.
- Monitors account performance and metrics (e.g., revenue, new projects opportunities, etc.) and takes proactive measures to address any issues or concerns.
- Addresses any issues or concerns raised by clients in a timely and effective manner.
- Works closely with internal Fronius departments to resolve client complaints or disputes and ensure a positive resolution.
- Anticipates potential challenges or obstacles and develops contingency plans to mitigate risks together with stake holders.
- Provides regular updates and reports to management on the status of key accounts, including progress towards goals, challenges, and opportunities.
- Creates CRM Account Cockpit & or Qlik Dashboard with live updates for monitoring purposes.
- Communicates effectively with clients through various channels, including meetings, phone calls, emails, and presentations.
- Ensures all client communication is clear, professional, and aligned with company standards and values.
- Develops and facilitates presentations, proposals as well as conducts product demonstrations.
- Supports Regional Sales teams in all efforts regarding National Key Customers (technical and sales-related topics).
- Facilitates the development of technical/maintenance/training documents for new and existing Key Customers.
- Participates in Key Customers related events to support Fronius marketing activities.
Requirements
- Experienced with management of large industrial account
- Track record in successfully growing accounts and developing new targeted accounts
- Strong presentation skills
- Comprehensive IT skills
- Customer-centric mindset
- Willingness for continuous training
- Team-oriented and willing to share knowledge
- Solution-oriented and ability to multi-task
- Regular Travel
- Flexibility (working hours and tasks arranged to suit customer requirements)
- Cost conscious
- Must comply with all safety and health standards established by Fronius USA, LLC and federal, state or local requirements
- Employees will perform duties in an office environment and a field setting
- Employees could be required to lift up to 50 pounds unassisted.
- The noise level in the work environment is usually low to medium
Are you ready for Fronius? Apply online now and become part of the Fronius family!
Skills Required
- Experience managing large industrial accounts
- Demonstrated success growing existing accounts and developing targeted accounts
- Strong presentation skills
- Comprehensive IT skills
- Customer-centric mindset
- Willingness to participate in continuous training
- Team-oriented approach and willingness to share knowledge
- Solution-oriented mindset and ability to multitask
- Willingness to travel regularly
- Flexibility with working hours and tasks to meet customer requirements
- Ability to lift up to 50 pounds unassisted
What We Do
We are Fronius, an Austrian company specializing in welding technology, photovoltaics, and battery charging technology. Together with our partners, customers and more than 8,000 employees, we work on inspired solutions, for a better today and a sustainable tomorrow. Whether it's efficient solar power, smart ways to charge batteries or the perfect welding seam, our products last for generations. Our inverters, welding systems and battery charging systems are in demand worldwide, which is why we are now represented in more than 60 countries on five continents. This enables us to provide optimum support and service to our customers around the globe. Our common goal: to convert and control energy efficiently and intelligently. We are proud of our very special corporate culture: our Fronius spirit, our sense of unity, is always present. Whether as an employee in our production, development or in our office areas, whether in daily business or at events like the big summer party or our end-of-year celebration: We are all part of the community. We are Fronius. 𝗛𝗶𝘀𝘁𝗼𝗿𝘆 From a one-man business to a global player: it all began in the market town of Pettenbach, where company founder Günter Fronius earned a living as a repair and maintenance man in 1945. Then came the idea that got the ball rolling: the trained electrical engineer developed a battery charger for cars. “I’ll build you a device that you can connect to the grid to charge the battery,” said Günter Fronius. Over the years the product range has expanded many times over. 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 • 1945: 1 employee • 1980: 250 employees • 2009: 2,700 employees • 2020: 5,660 employees • 2023: more than 8,000 employees 𝗠𝗼𝗿𝗲 𝗶𝗻𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 • www.fronius.com/en • www.fronius.com/en/career • www.fronius.com/en/imprint • www.fronius.com/en/data-privacy-statement
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