The Key Account Manager will be responsible for managing and growing one of PayJoy Mexico's most important strategic accounts. This role is PayJoy's commercial face to the account: it combines strong analytical capability, end-to-end problem solving, excellent interpersonal skills, and high-level presentation abilities to position PayJoy as the indispensable strategic partner on the client's commercial agenda.
This is someone who can move with equal ease between a data analysis, an executive meeting, an operational problem-solving session, and a director-level presentation. The result is a deeper, more resilient, and more profitable relationship that drives sustainable growth in one of the company's most critical accounts.
Key responsibilities
Own senior-level partner relationships by serving as PayJoy's primary commercial contact for key accounts, leading executive QBRs and maintaining a deep understanding of each partner's business priorities — so that PayJoy is seen as a strategic growth partner, not a vendor.
Develop and execute partner growth strategies by designing joint business plans with each retail and telecom account — mapping expansion levers, setting shared KPIs, and leading structured review cycles — in order to systematically move every partnership toward its full revenue potential.
Drive same-store origination growth by identifying and removing the operational, training, and product gaps that limit partner performance, coordinating cross-functional execution across Product, Marketing, and Operations — to ensure each active location consistently delivers at its highest potential.
Manage partnership performance through data and analytics by building and maintaining scorecards, origination trackers, and executive dashboards that surface the health of each account — so that leadership can make timely, informed decisions on where to invest and where to intervene.
Master executive communication and presentation by converting sophisticated datasets into persuasive, strategic narratives, representing the company with authority in high-stakes client sessions and internal leadership forums to drive alignment and impact.
Expand the commercial footprint within existing accounts by building the business case for new store formats, product lines, and geographic rollout within current partner networks, and leading internal alignment to execute — to maximize wallet share without relying on new partnership acquisition.
Protect PayJoy's competitive position in the channel by monitoring competitor activity at key accounts, anticipating risks to partner loyalty, and proactively designing retention strategies — to ensure PayJoy remains the preferred and most profitable partner in every account it operates.
Qualifications
Experience. 3–5 years in Key Account Management, Client Success, Customer Experience, Commercial Development, or strategic client-facing PMO, ideally managing large or strategic accounts, with a demonstrated track record of growth within established accounts and cross-functional work.
Education. Bachelor's degree in Engineering, Business Administration, Finance, Economics, or Industrial Engineering. Preference for graduates of ITAM, Ibero, Tec de Monterrey, or UNAM.
Relevant Industry Background (a plus). Prior experience in retail, fintech/lending, or tech/telecom — for example Coppel, Elektra, Liverpool, OXXO, Soriana (retail); Stori, Nu, Kueski, Aplazo, Konfio, Clip (fintech); or Telcel, AT&T, Samsung, Xiaomi, Amazon, Google, Apple, Uber, Rappi, Mercado Libre (tech/telecom).
Versatile profile. Able to alternate between analysis, operational execution, commercial relationship management, and executive presentation without losing depth in any of them. Comfortable both in the detail and in the strategic conversation.
Analytical capability. Fluent in building performance frameworks, financial models, and executive analytics. Uses data to form a point of view, not just to report status.
Problem solving. A natural orientation toward unblocking obstacles and finding practical solutions autonomously, even in ambiguous scenarios without a defined playbook.
Benefits
Life insurance.
Phone finance, Headphone, home office equipment and wellness perks.
30 days of Christmas bonus.
20 days paid Vacation.
50% Vacation premium.
13% Saving funds.
$2,000 MXN monthly grocery coupons.
$2,000 USD annual Co-working Travel perk.
$2,000 USD annual Professional Development perk.
Skills Required
- 3–5 years of experience in key account management, client success, customer experience, commercial development, or strategic client-facing PMO
- Demonstrated success growing established or strategic accounts
- Experience with cross-functional collaboration and execution
- Bachelor’s degree in Engineering, Business Administration, Finance, Economics, or Industrial Engineering
- Ability to build performance frameworks, financial models, and executive analytics
- Strong analytical, problem-solving, interpersonal, and executive presentation skills
- Experience in retail, fintech/lending, technology, or telecommunications
- Graduation from ITAM, Ibero, Tec de Monterrey, or UNAM
PayJoy Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PayJoy and has not been reviewed or approved by PayJoy.
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Fair & Transparent Compensation — Pay is considered market‑aligned for senior U.S. technical roles, and public salary bands help candidates benchmark and align expectations. Feedback suggests this transparency supports confidence that offers are competitive for role and location.
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Healthcare Strength — Company‑paid basic medical, dental, vision, life, and disability coverage is emphasized as a standout element versus many startups. Feedback suggests this reduces out‑of‑pocket burden and strengthens the core benefits foundation.
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Parental & Family Support — Paid parental leave and flexible hours are highlighted alongside dedicated time off. Feedback suggests these family‑oriented policies enhance the perceived completeness of the package.
PayJoy Insights
What We Do
PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile security technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being. Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, Colombia, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to the next billion emerging consumers.
