We are seeking a commercially driven Key Account Manager (KAM) ShopperTrak to join our Sensormatic Solutions team. In this role, you will be responsible for growing strategic retail accounts, developing new business opportunities, and helping retailers leverage data-driven insights to improve store performance and customer experience.
ShopperTrak, part of Sensormatic Solutions by Johnson Controls, is a leading retail analytics platform that helps retailers measure footfall, understand shopper behavior, benchmark store performance, optimize staffing, and improve conversion rates through advanced traffic intelligence and analytics. ShopperTrak processes billions of shopper visits annually and provides retailers with actionable insights to drive operational excellence and revenue growth.
As a trusted advisor, you will work with retail leaders to transform shopper data into business outcomes, helping customers make smarter decisions about their stores, employees, marketing investments, and customer journeys.
Key ResponsibilitiesAccount Management & Growth- Manage and develop a portfolio of strategic retail accounts.
- Build long-term relationships with key stakeholders and decision-makers.
- Develop and execute account plans to achieve revenue and growth objectives.
- Identify opportunities to expand ShopperTrak and broader Sensormatic Solutions offerings.
- Generate new business opportunities within existing and prospective retail customers.
- Lead the complete sales cycle from prospecting to contract negotiation and closure.
- Deliver compelling presentations, demonstrations, and value propositions.
- Develop business cases that clearly demonstrate customer ROI.
- Understand customer business challenges and strategic priorities.
- Position ShopperTrak solutions to improve traffic visibility, conversion performance, labor scheduling, occupancy management, and store productivity.
- Help customers utilize analytics to optimize operations and enhance the shopper experience.
- Partner with Sales Engineering, Customer Success, Project Management, and Services teams to ensure successful solution delivery.
- Support customer onboarding and adoption activities.
- Act as the voice of the customer within the organization.
- Maintain accurate pipeline and forecasting information within CRM systems.
- Track account performance and deliver regular business updates.
- Monitor market trends, competitive activities, and emerging retail technologies.
- Bachelor's degree in Business, Sales, Marketing, Technology, or a related discipline.
- Proven experience in Key Account Management, Enterprise Sales, Business Development, or Strategic Sales.
- Experience selling SaaS, analytics, technology, software, IoT, or retail solutions.
- Strong consultative selling and negotiation skills.
- Ability to influence stakeholders at all organizational levels.
- Excellent communication and presentation skills.
- Fluent English.
- Willingness to travel across the assigned territory.
- Experience working with retailers or retail technology solutions.
- Knowledge of retail analytics, shopper behavior, footfall analysis, business intelligence, or data-driven solutions.
- Experience with Salesforce or similar CRM platforms.
- Familiarity with Sensormatic Solutions, ShopperTrak, RFID, inventory intelligence, or loss prevention technologies.
- Strategic Account Management
- Consultative Selling
- Business Development
- Commercial Acumen
- Customer Relationship Management
- Negotiation & Influencing
- Data Analysis & Insights
- Presentation Skills
- Problem Solving
- Results Orientation
At Sensormatic Solutions, a leading retail solutions portfolio within Johnson Controls, we help the world's retailers make smarter business decisions through traffic intelligence, inventory visibility, loss prevention, and shopper insights. Our ShopperTrak platform delivers powerful analytics and benchmarking capabilities that enable retailers to understand customer behavior, increase conversion, optimize staffing, and improve operational performance.
The initial basic salary for this position is in the range of 12 500 -15 700 PLN gross per month/year. In addition to base pay, this role participates in a sales incentive plan which can significantly increase your overall earnings. The final offer will reflect your experience, skills, and qualifications relevant to the role. We are committed to fair, equitable, and gender-neutral pay practices.
Join us and help shape the future of retail through data, innovation, and meaningful customer partnerships.
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Skills Required
- Bachelor's degree in Business, Sales, Marketing, Technology, or related discipline.
- Proven experience in Key Account Management, Enterprise Sales, Business Development, or Strategic Sales.
- Experience selling SaaS, analytics, technology, software, IoT, or retail solutions.
- Strong consultative selling and negotiation skills.
- Ability to influence stakeholders at all organizational levels.
- Excellent communication and presentation skills.
- Fluent English.
- Willingness to travel across the assigned territory.
- Experience working with retailers or retail technology solutions.
- Knowledge of retail analytics, shopper behavior, footfall analysis, business intelligence, or data-driven solutions.
- Experience with Salesforce or similar CRM platforms.
- Familiarity with Sensormatic Solutions, ShopperTrak, RFID, inventory intelligence, or loss prevention technologies.
Johnson Controls Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Johnson Controls and has not been reviewed or approved by Johnson Controls.
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Retirement Support — Retirement support is positioned as a meaningful part of the package through employer 401(k) matching, repeatedly framed as a strong pillar of the overall rewards mix. The matching contribution is described with specific match levels in multiple places, reinforcing perceived value for long-term saving.
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Leave & Time Off Breadth — Time off is presented as comparatively robust, with multiple paid holiday categories, vacation time, and sick time described as generous or “amazing” in places. Paid time off breadth appears to be a consistent contributor to total rewards attractiveness beyond base pay.
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Flexible Benefits — Benefits are described as broad and customizable, spanning standard medical/dental/vision plus optional add-ons like pet insurance, identity protection, and legal support. Tuition reimbursement is repeatedly highlighted as a high-value option supporting professional development.
Johnson Controls Insights
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
