Description
Leverage your paralegal or attorney background in a whole new way. At Synergy, we help trial lawyers protect injury victims by simplifying the post-settlement process—from Medicare compliance to lien resolution. Now, we’re seeking a Key Account Manager who can bring real-world PI or subrogation experience to a dynamic, leadership-oriented role.
This isn’t sales. This isn’t onboarding. This is about owning the ongoing relationship with some of our most important clients—high-volume, high-impact personal injury law firms we call Integrated Partners. You'll be their strategic point of contact, overseeing service delivery, resolving escalations, and helping drive continuous improvement across departments.
If you're a paralegal or attorney, residing in Central Florida, who's ready to leave the casework grind behind and step into a role where your legal insight drives operational impact—this is your opportunity.
Requirements
Who This is For:
- A seasoned PI paralegal, former defense subrogation attorney, or lien resolution expert ready to transition into strategic operations
- Someone who can confidently speak the language of attorneys and collaborate across legal, ops, and tech teams
- A natural problem solver who takes pride in smoothing out processes and elevating the client experience
What You’ll Do:
1. Serve as the Operational Relationship Owner
- Be the primary point of contact for a book of Integrated Clients (high-volume PI law firms)
- Facilitate monthly/quarterly meetings and provide insight on trends, concerns, and opportunities
- Proactively manage escalations, feedback loops, and cross-functional coordination
2. Monitor Performance & Advocate for Solutions
- Review firm-specific metrics and ensure alignment with service expectations
- Identify root causes of service issues and drive FLASH (our internal resolution system) improvements
- Collaborate with Sales, IT, and Lien Ops to advocate for scalable improvements
3. Ensure Quality and Service Consistency
- Conduct file reviews to assess service levels, track trends, and ensure process adherence
- Contribute to leadership meetings, policy development, and internal training materials
What You Bring:
- Bachelor’s degree required; JD or Paralegal Certification strongly preferred.
- 5+ years of experience in personal injury law, healthcare subrogation, lien resolution, or a related field, with proven success managing attorney and client relationships.
- Strong legal background preferred, ideally as a paralegal or attorney with exposure to PI, lien resolution, or subrogation.
- Exceptional communication skills, both written and verbal, with the ability to lead high-level client meetings and cross-functional internal discussions.
- Professional, polished presence with a client-first mindset — skilled at building trust and long-term relationships with demanding firms.
- Highly organized and detail-oriented; able to manage multiple clients, deadlines, and competing priorities without sacrificing quality.
- Tech-savvy and adaptable, with proficiency in CRM platforms, workflow tools, Microsoft Office Suite, and comfort learning new technologies (including AI).
- Problem-solving mindset with the ability to triage issues, drive resolution, and maintain alignment across teams and clients.
- Growth-oriented professional eager to leverage legal expertise in a leadership role focused on client success and strategic relationship management.
Why Synergy?
We’re not your typical legal support company—we’re a mission-driven, tech-enabled BPO transforming the post-settlement process. Here’s what makes Synergy special:
Culture of Collaboration: We’re a tight-knit team that leads with empathy and supports one another to win together
Room to Grow:
- Leadership development
- Continuing education
- Promotion opportunities for those who raise the bar
Benefits that Support Life:
- Competitive compensation
- Medical, dental, and vision coverage
- 401(k) with company match
- Generous PTO and paid holidays
- Wellness initiatives and community impact opportunities
The Synergy Experience: A chance to contribute to a company that’s changing the game—for our clients, our partners, and the injured individuals they serve.
Salary Description: Base + variable performance bonus plan. Year 1 range: $75,000 - $95,000, depending on experience and performance.
Skills Required
- Bachelor's degree
- 5+ years experience in personal injury law, healthcare subrogation, lien resolution, or related field
- Paralegal or attorney background (must reside in Central Florida)
- Experience managing attorney and client relationships with high-volume PI firms
- Proficiency with CRM platforms, workflow tools, and Microsoft Office Suite; comfort learning new technologies including AI
- Exceptional written and verbal communication skills; ability to lead client and cross-functional meetings
- Highly organized, detail-oriented; ability to manage multiple clients, deadlines, and priorities
- Problem-solving mindset with experience triaging issues and driving cross-team resolution
- JD or Paralegal Certification
What We Do
Synergy Settlement Services is a Florida-based industry leader providing specialized settlement services to personal injury law firms and victims. The company specializes in lien resolution, Medicare compliance, insurance settlement planning, public-benefit preservation, and attorney-fee deferral. By partnering with Synergy, personal injury law firms can outsource complex compliance and resolution tasks, allowing them to focus on their core legal practice and client advocacy.
