Key Account Manager

Position Summary

Samsung Electronics Baltics is one of 16 Samsung Electronics Sales subsidiaries in Europe. There are 200 employees located across all three Baltic countries with the central office based in Riga, Latvia. In the pursuit of global excellence, we are continuously looking for dynamic new leaders of the digital age.
Why join us?
Work with experts who value continuous improvement and quick progress. It is the ideal opportunity to flex your professional muscles and advance your skill-set fast. We are looking for a Key Account Manager to take a full ownership of our primary telecom operator account in Estonia. Beyond maintaining relationships, you will act as a trusted strategic partner – driving mutual business growth, market share and sell-out performance.
This role is designed for a self-motivated professional who welcomes end-to-end accountability and thrives in a fast-moving, highly competitive market environment.
We offer 3500 - 3700 gross EUR salary plus a quarterly performance-based bonus (up to 50–70% of quarterly salary). In addition to a fair remuneration, we ensure additional benefits like Samsung smartphone with all expenses covered, health insurance, daily lunch allowance, e-learning opportunities and more.

Role and Responsibilities

What you will do:

• Commercial Ownership: Own and develop assigned telecom operator account with full responsibility for sales, market share and commercial performance;
• Relationship Management: Build and maintain strong, long-term relationships with key client, acting as a trusted business partner;
• Planning & Forecasting: Lead account planning, forecasting, demand management, and stock control in close cooperation with internal teams;
• Marketing & Retail Execution: Initiate and coordinate retail and marketing activities alongside Samsung’s marketing team, tailoring campaigns to operator needs;
• Data-Driven Insights: Analyze market trends, competitor activities and sales data to convert insights into clear, actionable recommendations
• Performance Monitoring: Monitor sell-out performance and proactively propose corrective actions when needed;
• Field Execution: Ensure proper product distribution and visibility in-store, with occasional retail visits to validate execution;
• Reporting & Reviews: Prepare and deliver regular business reviews, reports and presentations (using Excel and PowerPoint) for both internal and external stakeholders;
• Cross-Functional Collaboration: Partner closely with marketing, merchandising and logistics teams to ensure smooth execution and high service quality.

Skills and Qualifications

What we expect from you:

• Experience: At least 3 years of successful experience in sales or key account management, preferably within an international business;
• Language: Fluency in both Estonian and English (written and spoken) is required;
• Industry Context: Experience working with telecom operators, mobile devices, consumer electronics or similar fast-moving industries is a strong advantage;
• Domain Knowledge: A solid understanding of retail mechanics and marketing communication;
• Analytical Skills: Strong analytical capabilities with the ability to simplify complex data and present it clearly;
• Technical Proficiency: Advanced skills in MS Excel and PowerPoint;
• Soft Skills: Outstanding negotiation, influencing and follow-up skills;
• Mindset: A proactive, goal-driven attitude with the ability to perform under pressure in a fast-changing environment;
• Leadership Attitude: The confidence to challenge clients constructively with new ideas and innovative approaches.

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