About Unilever
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.
Job Purpose
The role will execute end to end Key Account management of various business initiatives in Thailand
1. Lead the business development agenda within Thailand by working with retailers, distributors, and other customers in Thailand
2. Lead on the execution of the E2E Internal administrative UI processes including Customer Development, Marketing, SC, and Finance
3. Liaise with assigned Retailers and Distributors in the geography and
a. Execution and monitor trade activities plan and overseeing their execution in country.
b. Ensure the Sales objectives and Ops Management are followed by the distributor on time in full
Main Responsibilities
Retail Key Account Management (Modern Trade Channel)
- Develops the customer strategic business plan for respective category and customers.
- Work out a joint customer business plan for respective category and customers.
- Works in close collaboration with the Category and Channel Team for the category and channel input, and with customer marketing teams for the specific channel plan.
- Develops optimal integrated promo plan (incl. selling the plan to the customer) and manage promo investments.
- Manages customer promo investment with the customer.
- Seeking opportunity to increase product presence at store (Win at point of sales); Net new items/Share of basket.
- Deliver OTIF for innovation and theme.
- Plan vol. forecast and CPP and TTS budget as monthly basis.
- Deliver the agreed plan, follow-up achievement of counterparts set in the agreement.
- Consistent monthly and quarterly business reviews of Joint Business Plannings/Trade Term with customers.
Negotiation
- Closes the deal with the Customer by negotiating the trade terms, trade funding, and counterparts according to the Unilever strategy on his/her category.
- Manages overall levels of Customer Investments for his category.
- Monitors Customer Performance by tracking customer contribution and market share.
Manage Internal Unilever International Processes
- Monitors implementation and adherence to UI Processes internally across functions and externally with the respective category and customers.
- Monitors the performance of business partners and guides them to annual objectives with timely inputs
- Communication: Shares actual performance of Business with the Internal Business Partners.
Business Development Projects Management
- Lead the Operationalization of the agreed initiatives
- Ensure timely delivery as per project timeline.
- Provide clear network update – on actual vs planned.
- Lead coordination meetings of the Multi-Functional team for customer specific projects
- Organize project meetings, prepare minutes and follow up actions. Escalate if critical milestones are likely to be missed.
Eng-To-End Stakeholder Management
- Acts as active ambassador of UI at the customer and of the customer at Unilever.
- Take a leadership role in the execution of end-to-end internal UI processes, ensuring seamless coordination across key business functions, including Customer Development, Marketing, Supply Chain (SC), and Finance.
- Proactively engaging with stakeholders across various departments, fostering collaboration to align objectives, enhance operational efficiency, and drive strategic outcomes.
Qualifications
- A University graduate in any discipline
- Minimum 5 years sound and professional key account management experience at managerial level, preferably in sizable FMCG companies.
- Excellent analytical, negotiation and presentation skills
- Experienced in handling both supermarket and chain drug will be an advantage
- Well versed with Microsoft Excel, Word & Powerpoint
Key Skills
- Strong inter-personal & negotiation skills
- Strategic thinking with Good data-based analytical skills
- Develops effective working relationships with others to achieve business results
- Vendor management skills
- Good communication skills in Spoken Cantonese and English. Putonghua would be an added advantage
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
Unilever Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Unilever and has not been reviewed or approved by Unilever.
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Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical, dental, vision, life insurance, and occupational health support alongside a 24/7 employee assistance program. Wellbeing offerings such as health checks, resilience tools, and counseling support the perceived depth of health-related benefits.
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Retirement Support — Retirement support includes a 401(k) match that reaches up to 5% of base salary, strengthening the overall value of the package. Share and savings options are also referenced as part of longer-term financial support beyond salary.
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Flexible Benefits — Benefits customization is enabled through tools such as a “My Reward” system and a “Benefits Envelope” that allows employees to personalize selections. Flexible working approaches are also associated with improved overall satisfaction, reinforcing perceived choice and adaptability in the total rewards offering.
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What We Do
Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Our portfolio ranges from nutritionally balanced foods to indulgent ice creams, affordable soaps, luxurious shampoos and everyday household care products. We produce world-leading brands including Lipton, Knorr, Dove, Axe, Hellmann’s and Omo, alongside trusted local names and innovative-forward thinking brands like Ben & Jerry’s, The Dollar Shave Club and Dermalogica. Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.
