Key Account Manager (They/She/He)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

As Key Account Manager of Groceries you have a mission: Be a key role in developing the Groceries business vertical. You will lead this business to reach our vision of providing the most demanded goods and services in less than 30 minutes in any city.

THE JOURNEY

• Bring the Groceries business in the app to the next level of maturity, manage multiple projects and be a resourceful multi-tasker.
• Develop the Groceries category inside Glovo, building strong relationships with the top partners already onboarded, and the new to come.
• Own strategic partner relationships end to end, including understanding P&L tracking, managing deep product integrations, leading co-marketing efforts to drive awareness and activation, and ensure operational excellence
• Own partner’s assortment and pricing → category management
• Onboard new partners on our platform by providing them all the necessary tools and information to start working
• Be responsible for our partners business performance, analyze their main KPIs and ensure growth MoM. Track and reporting of performance metrics.
• Optimize Glovo visibility through marketing actions with our partners (using marketing kits, merchandising, etc)
• Get feedback from our partners and translate it into product, marketing and operations improvement
• Build a solid external stakeholder mapping in the Groceries industry.

WHAT YOU WILL BRING TO THE RIDE

• + 3 years of experience in Account Management and/or Business Consultant. 
• Knowledge of the Retail & Grocery industry is a plus
• Data-driven mentality: takes decisions based on data and makes business judgment when necessary.
• Ability to coordinate complex Projects with broad share-holder mappings.
• Problem solver, look for the root-cause of the problem and go for it till things happen. 
• Perfect written and spoken communication both in English and Bosnian language.
• Comfortable working in a high growth and high-performance start-up with a fast pace.
• Customer obsession.
• You’re an owner, you have a natural bias for action, always pushing for things to happen, objective and deadline oriented. 
• You are obsessed with making things happen!

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 🏊 Gym partnerships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!