Key Account Manager - Retail

Position Title:Key Account Manager - Retail
Position Type: Regular - Full-Time
Requisition ID: 43094
In every role, McCainers are ambitious, curious, and passionate about creating exceptional work experiences -together. With a customer-first mindset, we make doing business with McCain easy.
About the role .
As the Key Account Manager - Retail, you will play a critical role in driving McCain's retail business growth across Kingdom of Saudi Arabia (KSA) with additional responsibility for Kuwait and Qatar.
In this role, you will be responsible not only for managing and strengthening key customer relationships, but also for actively growing revenue, expanding distribution reach, and elevating McCain's brand presence across the retail network. You will work closely with distributor partners and cross-functional teams to ensure best-in-class execution, strong in-store visibility, and delivery of commercial targets across volume, revenue, and market share.
You will act as a key driver of business performance in the market, identifying growth opportunities, shaping customer strategies, and ensuring execution excellence across all touchpoints.
You will report directly to the Senior Sales Manager Retail.
What you'll be doing.

• Develop and grow strong partnerships with key retail customers and distributor partners across KSA, Kuwait, and Qatar
• Lead the development and execution of annual sales and account plans, aligned with business targets and strategic priorities
• Drive revenue growth, market share, profitability, and category performance across assigned markets
• Identify and unlock new distribution opportunities, expanding product availability and in-store presence
• Manage and optimize distributor performance, including joint business planning, forecasting, stock management, and sales tracking
• Own the execution of route-to-market (RTM) strategies, ensuring best-in-class availability and visibility in-store
• Analyze sales performance, market trends, competitor activity, and shopper behavior, translating insights into actions
• Lead regular business reviews with customers and distributor partners, tracking KPIs such as volume, mix, margins, and stock levels
• Execute customer and channel strategies, including promotions, activations, and trade initiatives to drive sell-out
• Collaborate closely with marketing, supply chain, finance, and demand planning to deliver aligned business outcomes
• Ensure accurate forecasting and demand planning, balancing service levels and inventory optimization
• Negotiate commercial agreements, trade terms, and promotional plans with key accounts
• Monitor and manage account profitability and financial performance, including pricing, investments, and trade spend
• Provide clear and structured reporting on performance, risks, and opportunities
• Represent McCain in customer meetings, market visits, and industry engagements
• Continuously identify opportunities for process improvement, efficiency, and growth

What you'll need to be successful.

• University degree in Business, Marketing, or related field
• 5-10 years of experience in sales, ideally within FMCG / food industry
• Proven experience in key account and distributor management
• Strong understanding of the KSA retail market (GCC experience is a plus)
• Demonstrated ability to drive commercial results and deliver KPIs (volume, revenue, margins, market share)
• Strong analytical skills with the ability to translate data into actionable insights
• Excellent negotiation, communication, and stakeholder management skills
• Ability to work cross-functionally and in a multicultural environment
• Strong organizational and execution skills

Mindset & behaviours:

• A passion for doing what's right and a strong drive to make a positive impact on the business
• Entrepreneurial spirit, with energy for creative problem solving and finding new growth opportunities
• Proactive, ownership mindset with a focus on results and continuous improvement
• Proficiency in Microsoft Office; Power BI is a plus
• Fluent in Arabic and English (written and spoken)
• Willingness to travel regularly

Benefits of the role .

• Competitive salary package aligned with experience and market benchmarks.
• Opportunity to be a part of a global iconic brand, fun and high performing team
• A varied and responsible job in an effective and international team with flat hierarchies
• Local benefit package
• Opportunity to shape and grow the retail business

Our purpose is grounded in building meaningful relationships. We're big believers in the power of working together in person-it helps us stay connected, collaborate more effectively, and grow as a team. At the same time, we recognize the importance of flexibility. Most office-based roles follow a hybrid model, with the option to work remotely two days a week. There may be exceptions depending on the role and location, so we encourage you to speak with your recruiter for more details.
About McCain
Click Here to learn more about McCain and how we provide you with opportunities to make an impact that matters.
Leadership principles .
At McCain, our leadership principles guide how we engage with customers, collaborate as a team, and achieve success. We focus on understanding customer needs, driving innovation, empowering people, and taking ownership to clear obstacles and deliver results.
The McCain experience .
We are McCain. This statement is a testament to our collective strength and our individual value. Your contributions play a vital role in our success. Our winning culture is rooted in authenticity and trust, empowering us to bring out the best in one another. Here, you'll find opportunities to learn, grow, and thrive. Join us and experience why we're better together.
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McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to find appropriate solutions.
Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain's Global Privacy Policy and Global Employee Privacy Policy , as applicable. McCain leverages AI in the hiring process, though all final decisions are made by humans. You can understand our approach to AI and how your personal information is being handled here .
Job Family: Sales
Location(s): SA - Saudi Arabia : Other : Reference job description
Company: McCain Middle East FZE