Key Account Manager, Regional Strategic Accounts: Regional Merchants

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

You'll join the Regional Managed Enterprise team, a key player in guiding Grab's partnerships with influential regional merchants, clients, and agencies. Our team is dedicated to advancing Grab's vision of being Southeast Asia's super app by promoting strategic partnerships that foster growth across the OneGrab ecosystem. We focus on business strategies that serve our top-tier partners, ensuring collaborations benefit both corporate partners and the customers they serve.

Get to Know the Role

Reporting to the Regional Head of Managed Enterprise Business, you will use your experience in the QSR/F&B industry and negotiation skills to enhance partnerships with large multinational merchants. Your leadership will drive regional growth that positively influences local markets. You are prepared to lead a team in achieving business plans and creating measurable impact across our strategic regional partners.

You will work onsite at Grab Malaysia's office located at PJ.

The Critical Tasks You Will Perform

• You will manage and grow relationships with Grab's largest regional QSR and F&B partners, developing long-term partnerships aligned with joint business plans.
• You will build and execute data-driven, comprehensive account plans that demonstrate your deep understanding of partner businesses while aiming to unlock their full potential with Grab.
• You will act as a key regional liaison, working closely with your portfolio of merchants while supporting local market teams to ensure coordinated and scalable strategies across Grab's eight markets.
• You will incubate and develop relationships with emerging strategic regional accounts, ensuring sustainable growth and preparing the team for the next generation of partnerships.
• You will collaborate across functions—Operations, Product, Marketing—to coordinate initiatives that align business growth opportunities with partner needs and Grab's ecosystem strategy.
• You will ensure the consistent progress and reporting of joint business plans, integrating innovative approaches to ensure alignment with Grab's strategic priorities and new product opportunities.
• You will lead regional initiatives that involve scaling, problem-solving, and supporting country teams to drive strategic objectives across partner engagements effectively.

What Essential Skills You Will Need

• 7- 10 years of relevant experience in dealing with a major brand(s) with proven experience negotiating contract terms and implementing collaborations in the QSR/F&B industry, ensuring value for partnerships.
• Strong partnership development and leadership experience relevant for managing partnerships with major brands.
• Ability to adapt strategic thinking into actionable plans and negotiations, benefiting Grab's business strategies.
• Capabilities in building trust through interpersonal and consultative selling skills, necessary for cross-functional coordination to execute deals.
• Experience in SE Asian markets, providing insight into regional business dynamics and cultural considerations.
• Skill in crafting influential presentations that effectively communicate partnership strategies and objectives.
• Flexibility to manage multiple tasks and navigate ambiguity in unstructured environments, crucial for responding to evolving business needs.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.