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The Role
Manage relationships with bank and NBFC issuer partners to drive EMI and credit adoption across Paytm. Support partner onboarding, execute joint business plans, coordinate launches with internal teams, monitor approvals and disbursals, resolve reconciliation/settlement issues, and identify growth opportunities to improve partner performance.
Summary Generated by Built In
Job Title: Key Account Manager – Issuer Alliances
About Us
Paytm is India’s leading mobile payments and financial services distribution company. As the pioneer of mobile QR payments in India, Paytm builds technologies that empower small businesses with seamless payments and commerce solutions. Our mission is to bring half a billion Indians into the mainstream economy through the power of technology.
About the Team
Affordability at Paytm is an omni-channel business driving EMI and credit solutions at the point of sale across online and offline merchants. The team partners with leading Banks and NBFCs to enable seamless and scalable credit access for customers.
Role Overview
As a Key Account Manager – Issuer Alliances, you will support and manage relationships with Banks and NBFC partners to drive EMI and credit adoption across the Paytm ecosystem. You will work closely with internal teams and issuer partners to ensure smooth of programs and contribute to business growth.
Key Responsibilities
Manage day-to-day coordination with issuer partners (Banks/NBFCs) for ongoing EMI and credit programs
Support onboarding of new issuer partners and assist in expanding existing partnerships
Work on execution of joint business plans with partners to drive disbursals and activation
Coordinate with internal teams (product, operations, finance, tech) to ensure timely launch of offers and programs
Track and monitor key metrics such as approvals, conversions, and disburse
Assist in resolving operational issues related to reconciliation, settlements, and offer configurations
Support in identifying growth opportunities and improving partner performance
Maintain strong working relationships with internal and external stakeholders
Key Skills Required
Strong communication and stakeholder management skills
High ownership and willingness to learn in a fast-paced environment
Basic understanding of payments, lending, or EMI products preferred
Problem-solving mindset with attention to detail
Ability to coordinate across multiple teams and manage priorities
Data-oriented approach with comfort in working with numbers and reports
Experience & Education
2–5 years of experience in Key Account Management / Partnerships / Operations
Experience in fintech, payments, banking, or NBFC ecosystem is a plus
Graduation/Post-Graduation preferred
Why Join Us
At Paytm, you’ll be part of a fast-growing fintech ecosystem working closely with leading financial institutions. This role offers a strong learning curve, exposure to credit partnerships, and an opportunity to build a career in the digital lending space.
Skills Required
- 2-5 years of experience in Key Account Management / Partnerships / Operations
- Strong communication and stakeholder management skills
- High ownership and willingness to learn in a fast-paced environment
- Problem-solving mindset with attention to detail
- Ability to coordinate across multiple teams and manage priorities
- Data-oriented approach with comfort in working with numbers and reports
- Basic understanding of payments, lending, or EMI products
- Experience in fintech, payments, banking, or NBFC ecosystem
- Graduation/Post-Graduation
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The Company
What We Do
Paytm Payments Services Limited (PPSL) is a wholly owned subsidiary of One97 Communications. It is a technology company that provides digital payment solutions, including payment gateways, and financial tools for businesses in India. Its mission is to drive financial inclusion by empowering online brands, startups, and small merchants to accept digital payments and manage their business operations efficiently through robust, secure, and reliable technology.
