Key Account Manager (m/f/d) – KSA/GCC Region

Xylem is a global leader in water technology, dedicated to solving the world’s most critical water challenges. Through innovation, smart infrastructure, and advanced analytics, we help communities and industries transport, treat, analyze, and efficiently use water. 

At Xylem Water Solutions, collaboration, sustainability, and technological excellence are at the core of everything we do. Our teams are empowered to take ownership, drive innovation, and deliver solutions that create real-world impact. 

As part of our continued growth, we are looking for an experienced Key Account Manager (m/f/d) – KSA/GCC Region to support strategic initiatives and strengthen our project execution capabilities. 

The Role 

The Key Account Manager is responsible for developing and managing strategic customer relationships across the GCC, with a primary focus on KSA, to drive revenue growth and long-term partnerships. This role identifies new business opportunities, executes account strategies, and ensures high customer satisfaction. The position collaborates cross-functionally, monitors regional market trends, and reports performance to senior leadership. Strong relationship management, commercial acumen, and excellent communication skills are essential for success in this role. 

Key Responsibilities 

Account Strategy & Growth 

• Develop and execute strategic account plans aligned with company objectives across GCC, with focus on KSA 

• Analyze market trends and customer needs to identify new business opportunities 

• Own revenue targets, forecasts, and account budgets 

Customer Relationship Management 

• Build and maintain strong relationships with key customers and partners 

• Monitor customer satisfaction and resolve issues proactively 

• Expand business within existing accounts and develop new opportunities 

• Partner closely with Marketing and Customer Service to enhance customer experience 

Performance & Market Insights 

• Track and analyze sales and account performance data 

• Prepare and present forecasts and performance reports to senior leadership 

• Monitor competitor activity and regional market trends 

• Utilize CRM systems (e.g., Salesforce) to manage pipelines and customer interactions 

Product & Commercial Excellence 

• Maintain strong knowledge of products, solutions, and industry developments 

• Clearly communicate value propositions to customers 

• Provide structured customer feedback to product and internal stakeholders 

• Support customer presentations, negotiations, and contract discussions 

• project teams. 

Qualifications:  

• Bachelor’s degree in business, Marketing, or a related field 

• Minimum 5 years of relevant commercial experience, including at least 2 years of people management experience (or equivalent leadership exposure) 

• Proven experience developing and executing sales or key account strategies 

• Strong proficiency in sales tools and CRM systems (e.g., Salesforce) 

• Excellent written and verbal communication skills with the ability to present persuasively to senior stakeholders 

• Strategic, data-driven mindset with a test-and-learn approach to business and process improvements 

• Strong resource planning skills with the ability to balance competing priorities effectively 

• Solid end-to-end project management experience with a track record of delivering measurable results 

• Fluency in English and Arabic 

• Strong knowledge of the GCC market, with a particular focus on Saudi Arabia (KSA) 

• Willingness to travel extensively across the GCC region 

• Experience in the water or infrastructure sector is beneficial 

Why Join Xylem 

• Work on projects that support critical water infrastructure and sustainability 

• High-impact role with strong organizational visibility 

• Collaborative, innovation-driven culture 

• Opportunities for professional growth within a global organization 

• Autonomy paired with strong leadership support 

• competitive total rewards package that supports employee wellbeing, growth, and work-life balance, tailored to local market practice 

For questions about this position, please contact Ward Barbar, Talent Acquisition Partner, Europe, at +49 172 6976222. 

Everyone is Welcome 

Xylem is an equal opportunity employer. We are committed to fostering an inclusive environment where individuals feel a sense of belonging — regardless of nationality, race, religion, ethnic origin, gender, sexual orientation, gender identity or expression, age, disability, or any other characteristic protected by law. 

For us, diversity, equity, and inclusion are more than policies or programs — they are fundamental to our culture and a key driver of long-term innovation and success.