Key Account Manager (KAM) - eCommerce

Dr. Reddy’s Laboratories Ltd. is a leading multinational pharmaceutical company based across global locations. Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines because Good Health Can’t Wait.

We started in 1984 with a modest investment, 20 employees and a bold vision. Today, we have research and development centres, manufacturing facilities or a commercial presence in 66 countries. 

For nearly four decades, we have stood for access, affordability and innovation based on the bedrock of deep science, progressive people practices and robust corporate governance. As the pharmaceutical industry evolves and undergoes disruption, we see an opportunity – to strengthen our core further (the next steps) and to build the future (the new bets).

‘The Next and the New’ is how we aim to continue to be the partner of choice – purpose-driven, future-ready and sustainable.  Our aim is to reach over 1.5 Bn+ patients across the world by 2030 by growing our core businesses and building for the future with sustainability at the core of our purpose and strategy. Sustainability for us means operating in a manner that respects people, planet and purpose – helping us conserve precious resources, serve our patients, create value for stakeholders, give back to society, fulfil our potential and maintain our integrity and transparency

Dr Reddy’s maintains a work environment, free from discrimination and is an equal opportunity employer. We are committed to employ & nurture all qualified diverse workforce without regard to race, colour religion, nationality, sex, age, disability status, genetics, sexual orientation, gender expression, citizenship or any other characteristic or classification protected by applicable law(s) of the country we operate in. We treasure every talent, and recognize merit and diversity in our organization.

Job Summary
We are looking for a dynamic and experienced Key Account Manager to identify key stakeholders and concerned parties that are integral to the success of the sales and account management strategy, to maintain long-term cordial relationships with key customers. Implementing strategies while engaging with the identified stakeholders can significantly enhance the performance and growth within the identified key accounts.

Roles & Responsibilities
• You will be responsible to identify Key Account and concerned Stakeholders.
• You will be responsible for sales planning & budgeting for each product within the key account, and ensuring alignment of the budgeting process with regional and headquarters targets.
• You will be responsible to plan Product Portfolio and analysing monthly sales trends from Accounts and strategize with Media Manager to improve sales for the Key Account.
• You will be responsible for analysing competitor's Information in the Key Account, and gathering market data on competitors' sales, marketing initiatives, and product pricing, prepare and share a monthly report with the Sales and Marketing team.
• You will be responsible for customized Engagement Plan for Key Account and identifying the specific needs of the Key Account and develop tailored strategic initiatives.

Educational qualification: Graduate; MBA in marketing (preferred)

Minimum work experience: 2 to 3 years

Skills & attributes:

Technical Skills
• In depth understanding of the Indian eComm industry, customer segments, customer behaviour, and competition.
• Proficiency in sales forecasting to predict market demand and allocate resources effectively.
• Ability to analyse sales data, track performance metrics, and generate reports to measure the effectiveness of sales strategies.
• Understanding of statutory and regulatory guidelines.

Behavioural Skills
• Excellent communication and interpersonal skills.
• Have zeal to coach/ mentor.
• Adept at problem-solving and making data-driven decisions.
• Good at Building and leveraging relationship.