The Role
Manage and grow strategic SaaS accounts as primary client contact. Drive product adoption, upsell/cross-sell, renewals, referral programs, and monitor client health. Collaborate with product and cross-functional teams to meet SLAs and inform product improvements.
Summary Generated by Built In
Develop and maintain long-term relationships with key clients, serving as one point of
contact and a trusted advisor on DFOS and related strategies
Conduct regular business connects with clients to assess satisfaction, address concerns,
and identify opportunities for growth.
Identify and pursue upsell and cross-sell opportunities within existing accounts to drive
incremental revenue.
Design and implement referral program to drive references from existing accounts
Collaborate with cross-functional teams to provide solutions that meet the evolving needs
of strategic accounts.
Work with Key Clients to drive product adoption and utilization.
Consistently monitor client health and proactively manage any risk of churn.
Track and lead negotiations for contract renewals and expansions, ensuring favorable
terms and high client retention.
Track and report on contract performance, ensuring compliance with service level
agreements (SLAs).
Gather and communicate client feedback and competition information to internal teams
to influence product improvements and service enhancements.
Requirements
4+ years of experience in strategic account management, sales leadership, or business
development within the technology or SaaS industry.
Proven track record of managing high-value accounts and achieving revenue targets
In-depth understanding of SaaS business models, cloud-based solutions, and subscription
economics.
Has experience working with Tech and Product teams
Excellent interpersonal and stakeholder management skills
Exceptional communication and interpersonal skills.
Skills Required
- 4+ years experience in strategic account management, sales leadership, or business development within technology or SaaS
- Proven track record of managing high-value accounts and achieving revenue targets
- In-depth understanding of SaaS business models, cloud-based solutions, and subscription economics
- Experience working with Tech and Product teams
- Excellent interpersonal and stakeholder management skills
- Exceptional communication skills
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The Company
What We Do
Marketscope is a technology company specializing in the development and integration of Advanced Driver Assistance Systems (ADAS) and the scaling of production-grade AI/ML applications. The company focuses on AI platform engineering and product stacks, targeting strategic enterprise accounts and government sales, particularly within the Indian market, while expanding its reach into new international industries.
