The Role
The Key Account Manager will manage client relationships in the hospitality sector, ensuring satisfaction and driving revenue growth. Responsibilities include contract negotiation, strategic planning, performance analysis, and market research.
Summary Generated by Built In
ob Title: Key Accounts Manager (Hotels)
Reporting to : Head of Key Accounts
Job Description:
Overview:
As a Key Accounts Manager specializing in hotels, you will be responsible for establishing and
maintaining relationships with key clients within the hospitality industry. Your primary goal will be to ensure
client satisfaction, drive revenue growth, and foster long-term partnerships with hotels.
Responsibilities:
1. Client Relationship Management: Develop and nurture relationships with key
decision-makers at hotels, including general managers, revenue managers, and directors
of sales. Act as the primary point of contact for all client communication and inquiries.
2. Account Growth and Retention: Identify opportunities for revenue growth within
existing accounts by understanding client needs, analysing market trends, and proposing
tailored solutions. Proactively address any issues or concerns to ensure client retention
and satisfaction.
3. Contract Negotiation: Negotiate contracts and pricing agreements with hotels,
ensuring favourable terms for both parties. Collaborate with internal stakeholders, such
as finance and legal teams, to finalize contracts in a timely manner.
4. Strategic Planning: Develop and implement strategic account plans to achieve
sales targets and objectives. Continuously assess market dynamics and competitor
activities to identify new opportunities and mitigate risks.
5. Cross-functional Collaboration: Work closely with internal departments, including
sales, marketing, and operations, to coordinate efforts and deliver exceptional service to
clients. Provide feedback and insights to support product development and improvement
initiatives.
6. Performance Analysis: Track and analyse key performance metrics, such as
revenue, occupancy rates, and customer satisfaction scores, to evaluate the
effectiveness of account management strategies. Identify areas for improvement and
implement corrective actions as needed.
7. Market Research: Stay informed about industry trends, emerging technologies,
and competitive landscape in the hospitality sector. Share relevant insights with clients
and internal teams to drive innovation and maintain a competitive edge.
Requirements
Qualifications:
• Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
Master’s degree preferred.
• Proven experience in sales or account management within the hospitality industry, with a
focus on hotels.
• Strong negotiation skills and ability to influence key stakeholders.
• Excellent communication and presentation abilities, both written and verbal.
• Proficiency in CRM software and Microsoft Office Suite.
• Strategic thinker with analytical mindset and problem-solving capabilities.
• Ability to travel as needed to meet with clients and attend industry events.
• Demonstrated ability to multitask and prioritize in a fast-paced environment.
Note: This job description is intended to convey information essential to understanding the scope of the
position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions
associated with it. Responsibilities may be subject to change based on organizational needs and
individual performance.
Skills Required
- Bachelor's degree in Business Administration, Hospitality Management, or a related field
- Proven experience in sales or account management within the hospitality industry
- Strong negotiation skills
- Excellent communication and presentation abilities
- Proficiency in CRM software and Microsoft Office Suite
- Ability to travel as needed
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
BrighterMonday Uganda is Uganda's leading career development and recruitment solutions company, connecting qualified job seekers with verified employers, and operating as an HR services platform.
.png){kind=logo}
