Main duties and responsibilities
- Delivery of own sales targets – own portfolio of GA/IKA including cross sell GB products
- Delivery of account specific contractual obligations
- Account Plan for any key account to be discussed min 2 times yearly with line manager
- Delivery of new business affiliation
- Customer relationship management to reach partnership level
- Improve merchant knowledge and expertise with our services
- Coordinate SELL OUT activities for own portfolio of GA / IKA with Business Support Team
- Accurate use of CRM to plan, record and report account specific activity
- Align with GAM/IKAM team to access the affiliation strategy and ask for support to win and maintain the merchants with respective stakeholders
- Follow Global Blue (GB) guidelines and excellent usage of GB sales tools
- Accurate use of Salesforce CRM to plan, record and report account specific activity
- Ensure that all relative market and business information is transmitted to the organization in an updated, qualified and transparent way
- Support any commercial activities including training and presentation
- Willing and able to travel to various stores for training or to conduct merchant meetings
Relates and cooperates mainly with
- Country Managing Director
- Head of APAC
- Sales Director
- Global Account Manager/International Key Account Manager
- Local IT team
- Global Technical Account team
- Business Support team
- Local Finance team
- Payments team
- Product and Marketing team
Qualification and Education
- Sales talent with strong results orientation, passion and determination to reach sales targets
- Min 3 years experience in Key Account / Account management or Sales Management
- Hands on experience in proposing, planning and carrying out marketing and sales events.
- Preferably experience in working with global HQ stakeholder
- Preferably in retail, financial services or hospitality industry
- BtoB business background is welcome
Specific skills and knowledge
- Business level English (both speaking and writing) and fluent Japanese
- Business acumen and strategic thinking
- Strong communication and interpersonal skills
- Experience in using CRM and sales reporting system
- Good MS Office products knowledge
- Good skill to understand of stakeholder’s needs and demand
- Good skill to find and/or create the solutions to stakeholder
- Good skill to influence to non-direct relation people
- Demonstrate good presentation skills to attend partner and client meetings
- Understanding of Retail and Point of Sales environment in Japan
- Understanding of BtoB business customary (Preferable)
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What We Do
At Global Blue, we firmly believe that enhancing the shopping experience drives performance. Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business. As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23. Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another. Together, we innovate, create, and strive towards a brighter future for the businesses we serve. With Global Blue, enjoy the journey.
