The Role
Manages key e-commerce channel relationships, negotiates agreements, drives account revenue, optimizes budgets and product listings, analyzes sales KPIs, and coordinates marketing, supply chain, fulfillment, inventory, and customer experience initiatives. Presents account performance reports, resolves operational issues, and ensures consistent brand positioning across partner platforms.
Summary Generated by Built In
Purpose – Why does it Exist?
This role involves managing the relationship with the platform, driving marketing initiatives, analyzing data, and ensuring a seamless customer experience. The ideal candidate will possess a strong understanding of e-commerce, excellent communication skills, and a proven track record of consistently achieving sales targets.
Key Performance Indicators
- Sales - GMV, NC
- Market Share Optimization
- Strategic value seen in us by the channel partner
- Account Relationships
Key Responsibilities
- Serve as the primary point of contact for the respective channel, building and maintaining strong relationships.
- Negotiate and manage agreements, ensuring favorable terms and maximizing profitability.
- Plan and optimize budget allocation
- Collaborate with the platform to optimize product listings, promotions, and overall performance
- Responsible for generating maximum revenue from accounts handled
- Analyze sales data, identify trends, and make recommendations to improve performance.
- Collaborate with internal teams (e.g., supply chain, marketing) to ensure smooth order fulfillment and inventory management
- Monitor product availability, resolve any operational issues, and ensure a positive customer experience
- Planning and presenting reports on account progress, goals and initiatives with larger teams
- Track and analyse key performance indicators (KPIs) such as sales, revenue, and customer feedback
- Ensuring brand positioning across the accounts
Experience & Qualifications
- Graduate with 5 years of experience as a key account manager in a D2C start-up
- Able to multitask, prioritise and manage time efficiently
- Able to analyse data and sales statistics and translate results into better solutions
- Strong communication, negotiation, and relationship-building skills.
- Proficiency in Microsoft Excel and experience with e-commerce analytics tools.
- Ability to work independently, prioritise tasks, and manage multiple projects simultaneously
Location: Thane, Mumbai
Skills Required
- Graduate degree
- 5 years of experience as a Key Account Manager in a D2C startup
- Ability to multitask, prioritize, and manage time efficiently
- Ability to analyze data and sales statistics and translate findings into improved solutions
- Strong communication, negotiation, and relationship-building skills
- Proficiency in Microsoft Excel
- Experience with e-commerce analytics tools
- Ability to work independently and manage multiple projects simultaneously
Am I A Good Fit?
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The Company
What We Do
Pureplay Skin Sciences (India) Pvt. Ltd. operates Plum, an Indian science-first, vegan premium beauty brand. Its portfolio focuses on skincare and haircare products, combining research-backed active ingredients with botanical chemistry to create effective formulas for consumers. The company also manages sales, distribution, modern-trade relationships, retail execution, replenishment, and brand visibility for Plum Goodness products across regional and national retail accounts in India.
