The Role
Manages strategic relationships and overall business growth with dental service organizations across Singapore and regional markets. Develops account strategies, sales plans, financial targets, forecasts, partnerships, and customer education pathways. Owns the customer relationship, order-to-payment processes, collections, issue resolution, market analysis, tender participation, and new account onboarding. Collaborates with sales, marketing, finance, and support teams to achieve commercial objectives and promote Invisalign products.
Summary Generated by Built In
Key Account Manager is responsible for managing the overall business with DSO’s (Dental Service Organization) Dental Chains in SG +. The person will be responsible for formulating the long-term strategy for DSO’s in line with the company’s strategic objectives and for delivering the annual operational plans & targets.
To achieve the above, the person will be accountable for creating detailed DSO plans that include but are not limited to; Financial targets, building & establishing strong relationships with key stakeholders within the DSO, supporting the educational pathways, process changes, forecasting etc.
Key Responsibilities
Financial
- Responsible for formulating and implementing sales strategies to ensure that profitable sales volume and strategic objective targets are met for the assigned DSO.
- Responsible for regularly follow ups with the respective stakeholders regarding orders and timely collections of accounts receivables
- To ensure order to payment cycle is in place as per company policy
Customer
- Responsible for driving regional growth initiatives, strategic partnerships, DSO development and cross-market commercial execution
- Ensures alignment of growth programs, best practice sharing, and execution consistency across all four markets
- Will own the overall relationship with the DSO
- Identify and create customized knowledge pathways for the DSO to create a win-win for both DSO and Invisalign
- Maintain knowledge and awareness of competing products/services, discounting, and pricing structures
- Maintain data and information relevant to key accounts for the purpose of conducting analyses that influence account-specific decision making.
- Responsible for identifying and onboarding new DSO’s for future growth
Process
- Be the single point of contact for all customer-related issues.
- Ensure processes are in place to deliver on commitments to the DSO’s.
Stakeholder
- Work closely with the sales, marketing, finance and customer support teams to ensure the end-to-end objectives are met
- To analyze market requirements, strategies and formulate annual sales plan with stake holder for the region
- To explore the market, identify customers and promote the products through individual detailing audio-visual presentations and workshops and to manage local sales & marketing (overall business development) for our brands
- To partner with cross functional stake holders for achieving business targets
- To identify current market trends including market information to facilitate tender business
- Co-ordinate with the regional liasoning agencies to ensure the timely participation in relevant key opinion leaders
- Identify and develop institutional business in corporate hospitals, liaise with sales team to generate demand in institutions and to facilitate liquidation of stocks, demonstrate strong problem solving and decision-making skills in relation to various customer needs and interest.
Skills, Knowledge & Expertise
- To perform this job successfully, the individual must have mastered the skill set of a Territory Manager. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Strong analytical and business planning skills
- High integrity
- Demonstrated leadership
- Track record of coaching/developing Sales Representatives
- Capacity to execute marketing plans
- Capacity to manage budgets and expenses
- Excellent written and verbal communication skills to diverse customer audiences.
- Strong capabilities to interface effectively with all customer types
- Ability to function effectively in a high-performance team
EDUCATION and/or EXPERIENCE:
- BDS/BBA/MBA preferred and/or equivalent experience.
- Minimum of 6 years of experience into similar role or sales
- Additionally, A degree in sales, marketing or a related science discipline would be an advantage.
- medical, orthodontic, and/or dental sales and/or marketing experience preferred
- alternatively, background as dental therapist/hygienist and acquired valuable knowledge of the industry and its products
- Can do attitude to drive Revenue for the respective Territory
- Excellent oral and written communication skills
- Pride in excelling and self-directed individual.
- Fluency in English
- Computer knowledge is required.
About
Your growth and well-being:At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:Health and well-being programs to keep you thriving in both body and mind.Employee-exclusive discounts on Invisalign products.Learning opportunities through online learning resources and support for your individual development plans.Inclusive, global workplace that fosters collaboration, recognition and belonging.Country and/or role specific details will be shared with you by your recruiter during the interview process. Discover Align:We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time. As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.Eager to learn how we embrace our global differences and nurture employee well-being? Explore Align's culture here!Want to discover more about exocad and Cubicure? Click on their names for additional information.
Skills Required
- Minimum 6 years of experience in a similar role or sales
- BDS, BBA, MBA, or equivalent experience
- Degree in sales, marketing, or a related science discipline
- Strong analytical and business planning skills
- Demonstrated leadership and experience coaching or developing sales representatives
- Ability to execute marketing plans and manage budgets and expenses
- Excellent written and verbal communication skills
- Ability to interface effectively with diverse customer types
- Medical, orthodontic, and/or dental sales or marketing experience
- Dental therapist or hygienist background with industry and product knowledge
- Fluency in English
- Computer knowledge
- High integrity, self-direction, and a results-oriented attitude
Align Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Align Technology and has not been reviewed or approved by Align Technology.
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Healthcare Strength — Health coverage includes medical, dental, vision, life, and both short‑ and long‑term disability, along with AD&D and wellness resources. Select locations add region‑specific programs such as medical coverage and Multisport, reinforcing breadth.
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Strong & Reliable Incentives — A corporate bonus plan outlines performance‑based rewards and eligibility, and compensation is described as competitive in commercial roles. Incentive structures in sales are portrayed as offering strong on‑target earnings potential.
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Retirement Support — Retirement programs feature a 401(k) plan with company contribution mechanisms, profit sharing, and a defined contribution pension plan. These elements emphasize long‑term financial security alongside salary and bonus.
Align Technology Insights
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The Company
What We Do
Twenty years ago, we pioneered the world's first clear aligners. Since then, we have continuously innovated with new products and technologies that are revolutionizing treatments for doctors and their patients. Invisalign clear aligners and the iTero Intraoral scanner help dental professionals achieve the clinical results they expect and deliver effective, advanced dental options to their patients. Helping change millions of lives, one smile at a time. Discover your straight path to a bright future at Align. As a part of our smart, diverse and fast-moving global team, you'll make an impact for the market leader that's moving an industry forward. Want to find out what’s next for us—and for you?
