Why work for Accor?
Join the Accor Group, an ecosystem of over 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations.
With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.
Become a Heartist®, and let your heart guide you into a world where life pulses with passion.
#WeAreHeartists
To discover the life that awaits you at Accor, visit https://careers.accor.com/.
Job DescriptionAre you ready to drive seamless customer integration, enhance operational efficiency, and support the rapid growth of our sales operations? As the Key Account Manager, you will play a critical role in maintaining operational excellence and driving key sales initiatives and growth in a fast-paced environment.
This role is currently open in the UK; however, can be it may be based from any European City where we have a Headquarter.
Account Management :
Develop and animate a portfolio of Strategic & Key accounts through targeted face-to-face, hybrid meetings & telesales activities.
Act as the primary point of contact for Congress clients regarding their Group needs
Build account plans utilizing Accor tools such as Anais effectively and efficiently according to targets given by HOD. Work closely with Groups Desk, Arranging & managing business reviews with key partners throughout the year
Managing complex issues with key stakeholders
Working with Department head to ensure strategy of division is followed
Congress RFP Management with the key stakeholders
Increase the market share of Accor hotels
Implement levers for retaining Congress customers.
Conduct a third-party risk analysis (KYC process) before concluding any contractual or commercial relationship.
Sales Actions :
Organize & attend a variety of activities to support growth of business across trade shows, events , exhibitions, sales missions within own region
Ensure ROI is managed and maintained across all actions
Develop strong knowledge of regional and global hotel portfolio to become an ambassador for the brands, hotels & destinations
Arrange presentations to hotels & clients on key topics , new openings and products
Offer a consultative sales approach to both clients & hotels
Support on the roll out of new products and tools such as Loyalty programs & CSR , new systems such as MEET and ensuring fully efficiency in delivering such services
Constant monitoring of industry trends
Reporting :
Track, analyze and report all business from portfolio and take ownership of market segment to produce reports and presentations as deemed necessary
Cross Segment:
Work with other teams, hubs and hotels to help drive more Congress business into regions and globally.
Qualifications
Business or hotel school / University degree
Sales & Marketing operational Experience (hotel or global sales teams), Key account Manager background
Strong expertise of the M&E segment
Ability to understand regional or local challenges and priorities
International Experience
Strong negotiation skills, strategic thinking & vision
Strong understanding of revenue drivers, pricing models, margin control and business development
Project & Operational excellence
Problem Solving & Decision making, Emotional Intelligence
Communication & Influence, Organized and Autonomous
Team Collaboration, Agility
Innovation & Continuous improvement
We are much more than a global leader. We are 330,000 women and men who put people at the heart of everything we do, and we are driven by an unbounded passion for service and a desire to exceed expectations. Joining Accor means embarking on a unique human adventure to invent the hospitality of tomorrow.
Your Accor experience begins now, so if you are up for a new challenge, and want to be a part of the best, then we want to hear from you!
Your information will be kept confidential according to EEO guidelines.
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What We Do
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
