The Role
End-of-study intern supporting Key Account Operations for softline products. Responsibilities include improving processes and tools, monitoring onsite inspections, training inspectors, translating client requirements into operational instructions, tracking KPIs, maintaining documentation, and supporting quality assurance, digitalization, and workflow projects. The role also promotes AI adoption to improve operational efficiency and service quality, with regular travel to client and factory sites.
Summary Generated by Built In
Company Description
About us
- QIMA is a global provider of quality control, compliance and supply‑chain assurance services—offering inspection, testing, certification and audit solutions to help brands and retailers ensure product safety and standards.
- The Key Account Operation team is the client-facing operations hub that translates client requirements into clear instructions for internal teams, delivers training, monitors field performance, and ensures inspection reports meet client expectations.
Position overview
- We are looking for two proactive end-of-study interns (one assigned to the Softline team and one to the Hardline team) to work with Key Account Operations.
- You will review and improve our operating processes, support onsite monitoring and training, and run ad‑hoc projects that increase efficiency and report quality.
- This role offers hands-on field exposure, cross-functional collaboration, and the opportunity to convert to a full-time role after a successful internship.
Key responsibilities :
- Design and implement process improvements and tools to increase team productivity and report accuracy.
- Attend onsite inspections to monitor inspector performance and adherence to client standards; document findings and recommend corrective actions.
- Prepare and deliver training sessions for inspectors on client-specific processes, checklists and reporting requirements.
- Translate client requirements into clear operational instructions and checklists for internal teams.
- Track KPIs to monitor the impact of your actions and drive improvements.
- Support ad-hoc projects aligned with team targets (e.g., quality assurance initiatives, digitalization pilots, workflow standardization).
- Help maintain and update process documentation and training materials
- Champion an AI-first mindset by promoting the use of AI tools and technologies in day-to-day operations, encouraging experimentation and adoption of AI-driven solutions to improve efficiency, strengthen processes, and elevate service quality.
- Final-year student or recent graduate (end-of-study internship) in disciplines such as Textile/Apparel/Supply Chain/Manufacturing/Industrial Engineering or a related field
- Relevant academic or internship experience in Softline (apparel, textiles, footwear)
- Fluent English is required.
- Comfortable with regular travel to client sites and factory locations.
- Analytical mind with the ability to map processes, analyze data and propose actionable improvements.
- Good interpersonal skills; able to train inspectors and internal teams.
- Proactive, dynamic, curious, and willing to challenge the status quo.
- Able to work independently and as part of a fast-paced, cross-functional team.
- Willingness to consider continuing employment with the company after a successful internship.
Nice to have :
- Familiarity with inspection/reporting tools or basic QA/QC practices.
- Experience creating training materials or delivering workshops.
- Basic data analysis skills (Excel, Google Sheets).
- Local language skills (Chinese/Vietnamese) are a plus, but not required
- A genuine enthusiasm for Artificial Intelligence and its practical applications in operations, quality control, or client management; experience leveraging AI tools to improve productivity and decision-making is a strong plus
Skills Required
- Final-year student or recent graduate in Textile, Apparel, Supply Chain, Manufacturing, Industrial Engineering, or a related field
- Relevant academic or internship experience in softline products, including apparel, textiles, or footwear
- Fluent English
- Comfort with regular travel to client sites and factory locations
- Ability to map processes, analyze data, and propose actionable improvements
- Interpersonal skills to train inspectors and internal teams
- Ability to work independently and in a fast-paced, cross-functional team
- Willingness to consider continued employment after the internship
- Familiarity with inspection, reporting, or basic QA/QC practices
- Experience creating training materials or delivering workshops
- Basic data analysis skills using Excel or Google Sheets
- Chinese or Vietnamese language skills
- Enthusiasm for AI and practical AI applications in operations, quality control, or client management
- Experience using AI tools to improve productivity and decision-making
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The Company
What We Do
QIMA is more than a testing, inspection, certification, and compliance company: We are on a mission to offer clients smart solutions to make products consumers can trust. With a global reach spanning 100+ countries, QIMA serves the consumer products, food and life sciences industries, supporting more than 30,000 brands, retailers, manufacturers and food growers. The company combines on-the-ground expertise with digital solutions to bring accuracy and visibility for quality, safety and compliance data. What sets QIMA apart is its unique culture: 5,000 employees live and make decisions every day by the QIMA Values. With client passion, integrity, and a commitment to making things simple, QIMA continues to disrupt the Testing, Inspection and Certification industry
