Key Account Implementation Manager

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Hiring Remotely in Toronto, ON
Remote
Software
The Role

The Key Account Implementation Manager plays a critical role in supporting the upgrade of larger, strategic customers from our legacy software version to the new web-based platform. This position focuses on providing personalized, hands-on assistance to ensure a smooth transition, serving as a key resource for customers and internal teams throughout the upgrade process. 

ESSENTIAL RESPONSIBILITIES AND DUTIES:

  • Assist strategic customers in planning and executing their software upgrade. 
  • Collaborate with customers to understand their unique needs and tailor the upgrade process accordingly. 
  • Provide clear, consistent communication and guidance throughout the upgrade process. 
  • Coordinate with internal teams to facilitate data migration, system configuration, and user training. 
  • Monitor upgrade progress, identify potential roadblocks, and escalate issues as needed. 
  • Document and share insights and lessons learned from upgrade projects to improve processes. 
  • Deliver exceptional customer experiences by proactively addressing concerns and ensuring satisfaction. 

QUALIFICATIONS: 

  • EDUCATION: Associate or bachelor's degree in information technology, computer science, or business management, or equivalent
  • EXPERIENCE: 1-3 years of experience in client services, project management, training, or consulting

WHAT DO YOU NEED:

  • Experience in customer support, project coordination, or software implementation, preferably in a SaaS environment. 
  • Direct experience in the software/services solutions market, preferably within the real estate industry.
  • Strong problem-solving and communication skills with a customer-first mindset. 
  • Highly organized with an eye for detail and the ability to manage multiple projects simultaneously. 
  • Familiarity with software upgrades or migrations is a plus. 
  • Ability to work collaboratively across teams in a fast-paced setting. 

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The Company
Las Vegas, NV
377 Employees
On-site Workplace
Year Founded: 1989

What We Do

At Lone Wolf Technologies, we believe making tech for real estate is about much more than just making the best tools. It’s about making them connect, all in one place—to make real estate simple.

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