Overview
Blue Yonder is seeking a Key Account Director to manage and grow strategic customer relationships, within CPG enterprise accounts. This role is responsible for driving customer retention, revenue growth, and long-term partnership success while serving as the primary commercial contact for assigned customers. Working cross-functionally, the Key Account Director will deliver measurable business outcomes, identify expansion opportunities, and ensure customers maximize value from their Blue Yonder investment.
Location: Remote, U.S. based with up to 50% travel
What You'll Do:
- Own executive-level relationships with strategic accounts and serve as the primary point of contact
- Develop and execute account plans to achieve retention, growth, and profitability targets
- Build trusted advisor relationships with C-level and senior customer stakeholders
- Identify and close upsell, cross-sell, and expansion opportunities across the Blue Yonder portfolio
- Partner with Customer Success, Product, Professional Services, Support, and Sales teams to deliver customer outcomes
- Lead contract renewals, commercial negotiations, and pricing discussions
- Maintain accurate revenue forecasts, pipelines, and account plans
- Monitor account health and proactively identify and mitigate risks
- Leverage customer feedback and market insights to influence product and service improvements
- Represent Blue Yonder during executive business reviews, customer meetings, and industry events
What We're Looking For:
- 12+ years of experience in strategic account management, enterprise sales, or customer leadership
- Proven track record of achieving revenue, renewal, and expansion targets
- Experience managing large, complex enterprise customer relationships
- Strong commercial acumen with the ability to negotiate and influence senior stakeholders
- Experience leading cross-functional teams to drive customer success and business outcomes
- Strong presentation, communication, and relationship management skills
- Experience using CRM platforms such as Salesforce and account planning methodologies
- Bachelor's degree or equivalent experience
Preferred Qualifications:
- Experience within supply chain, logistics, SaaS, or enterprise technology industries
- Experience managing global enterprise customers and complex buying groups
- Prior experience selling to or managing accounts with $2B+ annual revenue organizations
- MBA or other advanced business degree preferred
#LI-REMOTE
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The base salary range for this position is $155,000 - $170,000
The salary range information provided, reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors. In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position.
At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes:
Comprehensive Medical, Dental and Vision
401K with Matching
Flexible Time Off
Corporate Fitness Program
A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more
At Blue Yonder, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. We understand that your career search may look different than others, and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Skills Required
- 12+ years of experience in strategic account management, enterprise sales, or customer leadership
- Proven track record of achieving revenue, renewal, and expansion targets
- Experience managing large, complex enterprise customer relationships
- Strong commercial acumen with the ability to negotiate and influence senior stakeholders
- Experience leading cross-functional teams to drive customer success and business outcomes
- Strong presentation, communication, and relationship management skills
- Experience using CRM platforms such as Salesforce
- Bachelor's degree or equivalent experience
- U.S. based; ability to travel up to 50%
- Experience within supply chain, logistics, SaaS, or enterprise technology industries
- Experience managing global enterprise customers and complex buying groups
- Prior experience selling to or managing accounts with $2B+ annual revenue organizations
- MBA or other advanced business degree
Blue Yonder Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Blue Yonder and has not been reviewed or approved by Blue Yonder.
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Leave & Time Off Breadth — PTO is described as generous or “unlimited” in the U.S., alongside paid holidays, sick time, and two paid volunteer days. These policies are often highlighted as strengths that support work–life balance.
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Flexible Benefits — Remote-work options and flexible arrangements are emphasized as part of the package. This flexibility is valued alongside compensation and can help offset middling pay for some roles.
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Healthcare Strength — Medical, dental, and vision coverage are provided, with mental health/EAP support and HSA/FSA options referenced. These core coverages are portrayed as solid and comprehensive.
Blue Yonder Insights
What We Do
Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential Blue Yonder’s tagline “Fulfill Your Potential” reflects the company’s mission to empower every organization and person on the planet to fulfill their potential. Each day, our global teams of associates and business partners work together to accelerate global economic growth, increase sustainability and prosperity with a Sonoran Spirit.
