At KONE, our purpose is to shape the future of cities. We are looking for a commercially driven Key Account Development Manager to drive long-term growth within our most strategic customer accounts.
About the role
As Key Account Development Manager, you are responsible for creating new business within selected key accounts by identifying, shaping, and advancing strategic opportunities across the customer lifecycle.
Working alongside Key Account Managers and regional sales teams, you bring a forward-looking perspective on asset management and investment planning, supporting long-term customer budgeting and ensuring that opportunities for modernisation are proactively identified, developed and converted.
Key responsibilities
- Develop and grow existing relationships with key customers.
- Identify and close new business opportunities within specified accounts.
- Expand KONE’s share of wallet within selected key accounts through modernisation and service contract wins.
- Create and drive modernisation opportunities, through proactive customer engagement and asset management planning.
- Lead a consultative approach with our clients, advising on the maintenance & investment needs of their assets, across the full lifecycle.
- Use data sources and KONE digital services to advise our customers effectively and transparently.
- Create value propositions with clearly described benefits of KONE solutions for customer’s needs.
- Lead the negotiation of project contracts or framework agreements, within targeted accounts.
- Use market intelligence and customer insight to gain credibility and a competitive advantage.
- Influence key internal stakeholders and support networks.
- Work closely with key accounts, sales, service & operations to ensure full chain customer satisfaction.
- Support with budget pricing initiatives.
- Travel as and when the role requires.
What we are looking for
- Experience in Sales or Account Management or Business Development is essential.
- Lift industry experience is desirable, but not essential.
- Strong influencing skills.
- Demonstrated success in a target driven environment.
- Strong analytical skills to analyze complex business needs and develop effective, long-term solutions.
- Mastering customer contacts, presentations, and negotiations, closing deals, tendering process, aftersales activities, and knowledge of contractual and financial terms.
- Experience in maintaining and developing existing customer relationships.
- Aptitude in networking and collaborating at all levels.
- Effective communication skills together with good written and spoken English.
- Ability to think strategically and plan long-term with our clients.
- Ability to prioritise and manage diary autonomously.
- Strong IT skills
What KONE can offer
- Attractive base salary
- Generous commission scheme
- Company car
- 25 days holiday + bank holidays
- 1 paid volunteering day
- Company pension scheme
- Development opportunities
- Life Assurance
- Kone Discounts
- 24/7 GP Support & Wellbeing Access
- Private medical insurance
- Dental plan
- Hybrid Working
Please ensure that an updated CV is attached to your application.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://careers.kone.com/en/
Skills Required
- Experience in Sales or Account Management or Business Development
- Lift industry experience
- Strong influencing skills
- Demonstrated success in a target driven environment
- Strong analytical skills to analyze complex business needs
- Customer contact, presentations, negotiation, closing deals, tendering, aftersales, contractual and financial terms knowledge
- Experience maintaining and developing existing customer relationships
- Networking and collaborating at all levels
- Effective written and spoken English communication skills
- Ability to think strategically and plan long-term with clients
- Ability to prioritise and manage diary autonomously
- Strong IT skills
Kone Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kone and has not been reviewed or approved by Kone.
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Fair & Transparent Compensation — Pay is considered competitive across many roles and markets, with field positions sometimes benefiting from overtime and strong union scales. Feedback suggests base compensation is often a relative positive even when other factors vary.
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Retirement Support — Retirement programs, including 401(k) and in some regions pension or annuity structures, are consistently highlighted as strong. Feedback suggests these elements meaningfully enhance the overall package.
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Healthcare Strength — Core health coverage is viewed as comprehensive, commonly including medical, dental, and vision options. Feedback suggests a global well‑being framework and EAP resources further reinforce health-related support.
Kone Insights
What We Do
At KONE, our mission is to improve the flow of urban life. This means understanding urbanization and, together with our partners and customers, helping cities to become better and more sustainable places to live. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings. Headquartered in Helsinki, Finland, we operate in more than 60 countries around the world, employ over 60,000 people and serve 550,000 customers. In 2022, KONE had annual sales of EUR 10.9 billion. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.
