Key Account and Events Manager

The French Chamber of Commerce in Hong Kong is looking for a Key Account and Events Manager to join its Members and Events' Team.

The Key Account & Events Manager will report directly to the Head of Member Relations & Events. 

About the Chamber:

One of the most active Chambers in Asia, the French Chamber of Commerce in Hong Kong is a private association that has been serving the interests of the French and international business community in Hong Kong for over 30 years. We belong to a worldwide network of 127 French Chambers (CCIFI) in 92 countries with over 37,000 companies.

The primary responsibilities of the Key Accounts & Events Manager will be to:

ð  Manage and develop a portfolio of Members from various industries by building and maintaining strong and trusting relationships.

ð  Grow the portfolio by recruiting new members to reach the Team yearly target

ð  Operate as the lead point of contact for the assigned portfolio members

ð  Value and nurture membership by organizing committee meetings, events or special projects

ð  Generate revenues by driving Members’ acquisition and loyalty, organizing Events, and selling other French Chamber Services (Sponsoring, Corporate Services...).

In this role, you will liaise with cross-functional internal teams to improve the entire member experience.

Missions:

a/ Account management throughout the Members’ journey:

·       Be the primary point of contact for members: onboarding and integrating new ones, and enhancing existing Members’ Customer Journey Experience

·       Develop a thorough knowledge of your members’ business to be able to anticipate upcoming needs and create new business opportunities accordingly

·       Lift up and maintain high client satisfaction by providing top quality member service on a daily basis

·       Work with internal teams to ensure cross-selling of French Chamber services are delivered with the same level of quality

·       Monitor and analyze member's usage of our services thanks to our dedicated CRM tool  

b/ Committees and Events Management:

The Key Account & Events Manager oversees the planning, implementation, and day-to-day organization of committee meetings and events in his portfolio, with specified deliverables, to bring value to members consistently. When planning and rolling-out your committees/events, develop synergies with your Department team members whenever it adds value to members.

Plan a roadmap of topics to be presented for the year ahead in collaboration with the committee Presidents and Vice Presidents and in line with the French Chamber strategy

• Identify/select and invite speakers
  
• Assess or propose content
  
•  Ensure Committees Members participation (invitation and follow up attendance) 
  
• Coordinate communication campaign with the Communication team
  
• Plan the event/committee logistics internally or with outside venues/vendors
  
• Secure Sponsors when needed
  
• On event day, host the event and coordinate relations with speakers
  
• Ensure events generate revenue as planned in budget
  
• Coordinate post event follow up when needed (follow-up meetings, communication, reconciliation of attendance, vendors invoicing)
  
• Organize site visits if relevant