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Job Title: Key Account Advisor
Working Model: Hybrid (2-3 days in the office)
Location: Pretoria, South Africa
Purpose of the Role
Deliver a dedicated, proactive and high-quality service to customers, internal stakeholders and external clients.
Act as the primary point of contact for Key Account, Global and International clients, while supporting other BSI hubs where required.
Ensure timely and effective communication with customers throughout the audit planning and delivery process, in line with established communication protocols.
Key Responsibilities & Accountabilities
Onboard new customers and accurately maintain customer and application data across BSI systems and program-specific platforms.
Act as the central point of contact for nominated accounts, providing end-to-end planning, scheduling and administrative support throughout the annual audit cycle.
Collaborate closely with Sales, Operations, Program Scheme Managers and Key Account teams to ensure seamless service delivery before and after sales.
Plan, schedule and coordinate audit resources, ensuring competent, compliant and cost-effective delivery.
Manage audit schedules, diary changes and rebookings, applying cancellation policies where appropriate while considering business impact.
Proactively identify resource gaps and escalate where necessary.
Arrange travel and accommodation in line with the business travel policy.
Drive planning performance by managing booked days, supporting delivery GP, resolving unbooked jobs and achieving planning KPIs.
Ensure audit reports, certificates, workflows and customer requests are completed accurately and within agreed service levels.
Create Sales Orders and ensure the timely closure of jobs within the relevant systems.
Maintain regular communication with customers, including planning customer visits, providing progress updates and participating in customer review meetings.
Monitor customer satisfaction, respond to customer feedback and escalate issues where appropriate.
Produce accurate reports, expense claims and other business documentation within agreed timescales.
Support business projects and collaborate with other BSI offices to deliver an outstanding customer experience.
Knowledge, Skills & Experience
Strong customer service skills with the ability to build relationships and communicate effectively with stakeholders at all levels.
Experience in planning, scheduling, customer service or account coordination within a fast-paced environment.
Excellent organisational skills with the ability to prioritise multiple tasks and meet tight deadlines.
Strong attention to detail and accuracy when managing customer information and administrative processes.
Commercial awareness with the ability to support cost-effective planning and resource utilisation.
Proficient in Microsoft Office and comfortable using business systems.
Good understanding of South African geography to support efficient planning.
Experience with SAP, PG and the Assurance Portal would be advantageous.
Previous experience in third-party audit planning would be advantageous.
Language Requirements
Business-level English is essential.
Additional language skills would be an advantage.
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About Us
BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.
BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.
Skills Required
- Strong customer service skills and ability to build relationships and communicate at all levels
- Experience in planning, scheduling, customer service or account coordination in a fast-paced environment
- Excellent organisational skills and ability to prioritise multiple tasks to meet tight deadlines
- Strong attention to detail and accuracy when managing customer information and administrative processes
- Commercial awareness to support cost-effective planning and resource utilisation
- Proficient in Microsoft Office and comfortable using business systems
- Good understanding of South African geography to support efficient planning
- Business-level English
- Experience with SAP, PG and the Assurance Portal
- Previous experience in third-party audit planning
- Additional language skills
BSI Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BSI and has not been reviewed or approved by BSI.
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Flexible Benefits — Flexible benefits are positioned as part of the MyReward approach, allowing tailoring based on local eligibility and individual needs. Core elements like life assurance, income protection, and EAP access are framed as consistent pillars even as specifics vary by country.
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Leave & Time Off Breadth — Leave offerings are described as generous in certain markets, including annual leave starting around 27 days where that is standard and, in some U.S. postings, about four weeks of PTO plus a set holiday calendar. Additional time-off practices like occasional year-end office closure are also described as part of the overall package in some teams.
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Wellbeing & Lifestyle Benefits — Well-being support is presented as visible at the corporate level, including EAP access and expanded programs such as menopause support and mental-health first aid. Flexible work under “Smart Working” is repeatedly positioned as a work–life balance and inclusion lever that complements the total rewards package.
BSI Insights
What We Do
BSI is your business improvement partner. We have shaped best practice for over 100 years, partnering with organizations to accelerate progress and create impact for a fairer society and sustainable world
