Kettle Office Assistant

THE SALVATION ARMY

NORTH & CENTRAL ILLINOIS DIVISION

CRYSTAL LAKE CORPS

POSITION DESCRIPTION

POSITION TITLE:                 Kettle Office Assistant

LOCATION/DEPT:                Crystal Lake Corps

REPORTS TO:                      Corps Officers/Volunteer & Community Relations Manager

FLSA CATEGORY:               Non-Exempt

STATUS TYPE:                     TPT

PAY GRADE:                         201

PAY RANGE:                         $15.53 – $19.18

OUTCOMES

To assist the Volunteer & Community Relations Manager in recruiting volunteer bell ringers for the Crystal Lake Corps Christmas effort.  To ensure the kettle office runs smoothly and to contribute to the success of the kettle campaign.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Answer the phone and make calls to book volunteer bell ringers.
2. Greet volunteer bell ringers, distribute kettle supplies to the bell ringers and accept kettles upon their return. Log in the returned kettles upon their return.
3. Help troubleshoot problems that arise. Inform the Corps Officer or Volunteer & Community Relations Manager of issues that need to be dealt with.
4. Respond to urgent situations, including traveling to kettle locations to troubleshoot when needed.
5. Handle Kettle Fund Deposits in accordance with Salvation Army guidelines, ensuring accuracy and security of funds.
6. Ensure the daily route sheets are printed and distributed to the Corps Officer or Volunteer & Community Relations Manager.
7. Daily input of all kettle numbers into the kettle spreadsheet. Post the kettle totals for the bell ringers to see.
8. Kettle driver as needed.
9. Participate in the Donation Inventory as assigned.
10. Oversee all other office duties as assigned.
11. Manage TipTap machines at kettle spots. If troubleshooting is needed, communicate promptly with the Corps Officer and Headquarters to resolve the issue.
12. All other duties as assigned.

REPORTING RELATIONSHIPS

Under general supervision of the Corps Officers and the Volunteer & Community Relations Manager, with some freedom to plan, schedule and carry out responsibilities within established polices and guidelines.

This individual relates to and interacts with a wide range of contacts both within and outside the Salvation Army.  In these contacts, they act as a representative of the Army and its mission.

PERFORMANCE MEASUREMENTS

This individual will be evaluated on how effectively the outcomes of this position are achieved, as well as the timeliness, accuracy and completeness of accomplishing assigned goals.

EDUCATION/EXPERIENCE

• Minimum of a High School degree.
• At least three years of work and/or educational experience in the human service field preferred.
• Pass TSA MVR check.

COMPETENCIES

• Experienced in computer program word as well as spreadsheets.
• Good communication and interpersonal skills.
• Demonstrated ability to use initiative and be a self-starter.
• An attention to detail.
• Able to responsibly handle money.
• A positive attitude and the ability to be flexible in light of changing job situations/priorities.
• Supportive of the mission of The Salvation Army.

POSITION LIMITATIONS

• This individual will only commit Army resources that have been allocated or approved.
• This individual will keep the Corps Officers/Volunteer & Community Relations Manager informed on all critical issues relating to their area of responsibility.
• This individual will adhere to all policies and procedures in carrying out the responsibilities of this position.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• This position is required to do light to heavy physical work and must be able to lift 30 pounds.
• In order to successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment and a PC. 
• The work environment for this position includes an office environment as well as outside environment (during winter months) with a low-to-high noise level. 
• Must be able to travel to various kettle locations.
• Maintain positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co-workers and supervisors.  This would include but not be limited to such actions: resolution of conflicts in a positive manner; courteous treatment of staff, clients, and visitors; respect for others’ property and person, professional and appropriate communication to and about co-workers, supervisors, and subordinates.  Support the Mission of The Salvation Army by treating every donor, contact and colleague with respect and dignity, and without discrimination of any kind.

THE SALVATION ARMY MISSION STATEMENT

The Salvation Army, an international movement, is an evangelical part of the universal Christian church.  Its message is based on the Bible.  Its ministry is motivated by the love of God.  Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.     

DOING THE MOST GOOD  

Do you want to use your skills and talents to make a lasting difference in the world?  The Salvation Army is the fourth largest charity in the United States and is an international organization based on Biblical principles created to help people in need.  We are mission-driven, diverse, collaborative, and focused on positive results for people. Join us in making a difference.  

The Salvation Army offers a competitive benefit package for eligible employees which may include the following medical, dental, vision, hearing, disability and life insurance, flexible spending accounts, 403(b) retirement accounts, a company-funded defined contribution (pension) plan and generous time off policies.   

               In compliance with the ADA Amendments Act if you have a disability and would like to request an accommodation to apply for this position, please contact the Human Resources department. 

The Salvation Army is an Equal Opportunity Employer Minority/Female/Veterans/Disabled. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.