Keno Writer

WHAT YOU’LL DO

The Keno Writer accurately processes Keno wagers, issues tickets, verify payouts, and maintains a balanced cash bank throughout each shift. This role requires attention to detail, cash-handling accuracy, and the ability to work in a fast-paced gaming environment while maintaining compliance with all gaming regulations.

ROLE EXPECTATIONS

Responsibilities include, but are not limited, to the following:

• Excellent customer service skills with a focus on professionalism and positive client interactions

• Operate the Keno computer system to sell, validate, and cash Keno tickets

• Accurately handle cash transactions and balance assigned cash bank

• Assist guests with Keno game rules, payouts, and general questions

• Monitor Keno draws and post or announce results as required

• Ensure compliance with all gaming laws, company policies, and procedures

• Maintain a clean, organized, and secure Keno work area

• Report equipment malfunctions or discrepancies promptly

• Provide courteous, professional service to all guests

• Other job-related duties

SUPERVISORY RESPONSIBILITIES

N/A

REQUIREMENTS

• Must be 21+ years of age

• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

• Prior experience in casino industry

• Strong verbal communication and conflict-resolution skills

PREFERRED

• Previous experience working in a similar resort setting

CERTIFICATIONS, LICENSES, REGISTRATIONS

• Must be able to obtain gaming registration with Gaming Control Board.

WORKING CONDITIONS

• Work is performed indoors in a climate-controlled environment and exposed to various environmental factors such as but not limited to noise, dust, and smoke.

Rio Las Vegas is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Rio Las Vegas makes hiring decisions based solely on qualifications, merit, and business needs at the time.