KONE Business Services (KBS) enables KONE’s global scale by running and continuously improving the core business processes—Sell to Cash, Source to Pay, and Record to Report. Guided by a strong LEAN mindset and deep process expertise, we focus on quality, consistency, and reliable execution. KBS Europe is built on skilled, motivated professionals who work together to deliver high‑impact results and support KONE’s ambition to be the easiest company to work with and work for.
The role ensures partner relationship strategy is executed and followed and ensures the partnership is contractually in compliance and commercially well managed and key KPIs (financial, quality, process performance) transparently driven forward. The role also supports KBS Performance and Value management Lead with controlling and value management activities (reporting and interpreting performance data, KBS operational efficiency reporting, KBS value business cases creation etc.)
Main responsibilities:
- Managing commercial partner relationship of KBS external partners
- Ensuring that agreements with external partners are properly maintained and updated, communicating agreement obligations to all relevant stakeholders, coordinating, preparing, and conducting commercial negotiations in collaboration with KONE Sourcing/Legal
- Contract Change requests gatekeeping, preparation and coordinating of approval and signature process
- Overseeing and controlling of external partners invoicing to KONE, invoice review and verification
- Supporting the Lead on financial reporting, financial analysis and KBS business value reporting
What would you need to be successful in this role?
- Effective communication and collaboration skills, a commercial mindset and the ability to partner with external partners and KBS stakeholders in multicultural environment
- Experience in managing commercial and contractual aspects of partnerships, including negotiation and contract change requests drafting
- Experience in managing and resolving conflicts, ensuring alignment with business objectives
- Skills in risk management, particularly in identifying, assessing, and mitigating risks in partnerships
- Strong analytical skills and detail-oriented mindset to understand and interpret financial and other data, identify trends, root-cause and provide insights for strategic decision-making
- Ability to translate data into actionable insights that drive business value (storytelling)
- Very good spoken and written English
- Experience in international matrix organization would be a plus
We offer you the basic salary starting from 3.800 Eur/gross, but the final compensation will be agreed with regard to your experience.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://careers.kone.com/en/
Skills Required
- Experience in managing commercial and contractual aspects of partnerships
- Skills in risk management
- Strong analytical skills and detail-oriented mindset
- Effective communication and collaboration skills
- Very good spoken and written English
- Experience in international matrix organization
Kone Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kone and has not been reviewed or approved by Kone.
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Fair & Transparent Compensation — Pay is considered competitive across many roles and markets, with field positions sometimes benefiting from overtime and strong union scales. Feedback suggests base compensation is often a relative positive even when other factors vary.
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Retirement Support — Retirement programs, including 401(k) and in some regions pension or annuity structures, are consistently highlighted as strong. Feedback suggests these elements meaningfully enhance the overall package.
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Healthcare Strength — Core health coverage is viewed as comprehensive, commonly including medical, dental, and vision options. Feedback suggests a global well‑being framework and EAP resources further reinforce health-related support.
Kone Insights
What We Do
At KONE, our mission is to improve the flow of urban life. This means understanding urbanization and, together with our partners and customers, helping cities to become better and more sustainable places to live. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings. Headquartered in Helsinki, Finland, we operate in more than 60 countries around the world, employ over 60,000 people and serve 550,000 customers. In 2022, KONE had annual sales of EUR 10.9 billion. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.
