Deployment readiness to new or updated process and/or IT solutions
· Participate in user acceptance testing where needed.
· Participate in pilot usage when needed and provide feedback to IT Product teams.
· Participate in demos conducted by IT Product teams and provide feedback
· Identify problems or issues or potential incidents and report them to respective IT product teams
Deployment and change management and adoption of processes and IT Products :
· Support deployment personnel in planning and executing change management.
· Identify the need for trainings. Help prepare training material in appropriate languages.
· Determine the need to improve the end user training content and communicating to the solution teams.
· Communicate changes caused by the new release to end users.
· Communicating the need and value from the IT Product to end users when needed
· Ensure new users adopt agreed way of product usage
· Plan and facilitate meetings and trainings to re-establish best practices when needed
· Communicating Best Practices between Units, through Key user networks and user groups in internal social media (e.g. Viva Engage) and other established forums to support usage of the solution.
First level user support and expertise during ongoing usage and implementation
· Assist local users to onboard to the new process and/or IT Products (‘’how to’’ or ‘’how can I get it to work" issues).
· Promote correct and sustained usage of processes and/or IT Products to ensure sustained benefit realization.
· Provide immediate responses to basic questions relating usage of the processes and /or IT Products.
· Provide immediate responses to queries on process issues
Incident management
· Identify issues to be reported to the global support teams (e.g. AskIT / Ask HR)
· Create incident tickets to global support teams
· Manage and resolve incidents locally when deemed adequate.
· Support the implementation of the corrective or preventive actions
Continuous improvement or processes and / or IT Products
· Actively participate and exchange expertise within Key user networks and similar the user groups
· Actively propose improvements to the IT Products
· Fulfil all reporting requirements relating to incidents on a timely and accurate basis
· May be a member of the IT Products development / deployment teams
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers
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What We Do
At KONE, our mission is to improve the flow of urban life. This means understanding urbanization and, together with our partners and customers, helping cities to become better and more sustainable places to live.
As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings.
Headquartered in Helsinki, Finland, we operate in more than 60 countries around the world, employ over 60,000 people and serve 550,000 customers. In 2022, KONE had annual sales of EUR 10.9 billion. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.
