The KBS Business Partnering Consultant works in KONE Business Services (KBS) to ensure measurable business value for KONE through effective stakeholder management of frontlines and area leadership. Supporting the KBS strategy, which in turn enables frontline and area strategy, the consultant ensures that service delivery not only meets performance expectations but also drives cost efficiency and business impact. The role reports to the KBS Business Partnering Manager APM.
The consultant acts as a key link between KBS Operational Teams and KBS Business Partnering Managers, ensuring performance is aligned with strategic goals, business targets, and financial outcomes. By combining strong service knowledge with financial awareness, the consultant contributes to sustainable performance for the respective Front Lines. This includes identifying cost drivers, monitoring the financial impact of joint priorities, and advising on operational improvements that deliver both service excellence and business value.
KBS Business Partnering Consultant closely cooperates with KBS Process Managers, KBS Heads and Leads across KBS.
Role Purpose
Build a data-driven finance capability by combining process knowledge (S2P/S2C/R2R) with analytics to drive insights, standardization, and efficiency across KBS operations.
The role transitions the intern from learning-focused execution → value-driven problem solving and decision support.
Key Responsibilities
1. Business & Process Analytics
- Analyze S2P, S2C, and R2R processes to identify inefficiencies, deviations, and improvement opportunities
- Use tools like Power BI, SQL, Celonis to assess process performance and compliance
- Perform root cause analysis and recommend corrective actions
2. Insight Generation & Decision Support
- Convert data into actionable insights for operations and finance leaders
- Support business reviews with dashboards, trend analysis, and performance metrics
- Provide input for productivity, cost efficiency, and standardization initiatives
3. Dashboarding & Data Products
- Design, build, and maintain Power BI dashboards for key KPIs (cycle time, FTR, automation, etc.)
- Create scalable reporting frameworks across units
- Ensure data accuracy, consistency, and usability
4. Process Improvement & Transformation
- Identify automation and AI opportunities (e.g., Copilot, Bots, process mining insights)
- Support implementation of transformation initiatives across KBS
- Contribute to continuous improvement projects and business cases
5. Knowledge & Capability Building
- Develop training material, SOP enhancements, and process documentation
- Support onboarding and knowledge transfer initiatives
- Contribute to digital enablers like process assistants (e.g., S2P Buddy)
6. Stakeholder Collaboration
- Work with operations teams, finance controllers, and business partners
- Communicate insights clearly to both technical and business audiences
- Support governance calls with data-backed inputs
Expected Outcomes / Success Measures
- Improved process KPIs (FTR, cycle time, defect reduction)
- High-quality, actionable dashboards used by leadership
- Measurable impact on efficiency, compliance, and standardization
- Contribution to at least 1–2 transformation or automation initiatives
- Faster onboarding and knowledge enablement through structured content
Skills & Competencies
Functional
- Strong understanding of finance processes (S2P / S2C / R2R)
- Data analysis & visualization (Power BI, Excel; SQL/Celonis is a plus)
Behavioral
- Analytical thinking & problem solving
- Outcome orientation and bias for action
- Strong communication & storytelling with data
- Ability to work independently and collaboratively
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://careers.kone.com/en/
Skills Required
- Strong understanding of finance processes (S2P/S2C/R2R)
- Power BI (designing, building, maintaining dashboards)
- Excel (advanced data analysis and reporting)
- Data analysis and visualization skills
- SQL
- Celonis (process mining)
- Analytical thinking and problem solving
- Strong communication and storytelling with data
- Ability to work independently and collaboratively
Kone Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kone and has not been reviewed or approved by Kone.
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Fair & Transparent Compensation — Pay is considered competitive across many roles and markets, with field positions sometimes benefiting from overtime and strong union scales. Feedback suggests base compensation is often a relative positive even when other factors vary.
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Retirement Support — Retirement programs, including 401(k) and in some regions pension or annuity structures, are consistently highlighted as strong. Feedback suggests these elements meaningfully enhance the overall package.
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Healthcare Strength — Core health coverage is viewed as comprehensive, commonly including medical, dental, and vision options. Feedback suggests a global well‑being framework and EAP resources further reinforce health-related support.
Kone Insights
What We Do
At KONE, our mission is to improve the flow of urban life. This means understanding urbanization and, together with our partners and customers, helping cities to become better and more sustainable places to live. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings. Headquartered in Helsinki, Finland, we operate in more than 60 countries around the world, employ over 60,000 people and serve 550,000 customers. In 2022, KONE had annual sales of EUR 10.9 billion. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.
