Cavender Toyota

KBB Vehicle Acquisition Specialist

Posted Yesterday

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San Antonio, TX, USA

In-Office

Entry level

Automotive • Information Technology • Professional Services • Retail

The Role

Acquire quality pre-owned vehicles through Kelley Blue Book Instant Cash Offer leads. Responsibilities include responding to leads, contacting sellers, scheduling appraisals, evaluating vehicle value and profitability, negotiating purchases, following up, documenting activity in the CRM, and meeting monthly acquisition targets.

Summary Generated by Built In

Job Summary & Responsibilities

At Cavender Auto Family, we're on a mission to be the most trusted automotive group in the nation—known more for the relationships we build than the vehicles we sell. Every team member plays a role in Making Confidence Happen by living The Cavender Way: acting with integrity, taking ownership, serving others with genuine care, and delivering exceptional experiences for our customers and teammates.

The Cavender Way is more than how we do business—it's how we treat each other. We foster a culture built on respect, accountability, teamwork, and continuous growth. We invest in our people, promote from within, and provide opportunities for team members to build rewarding, long-term careers in a supportive environment.

Cavender Toyota, a Cavender Auto Family dealership, is currently seeking a results-driven KBB Instant Cash Offer (ICO) Buyer to join our team. This role is focused exclusively on acquiring quality pre-owned inventory through Kelley Blue Book Instant Cash Offer (ICO) leads.

The ideal candidate is confident communicating with customers, understands vehicle values, is highly responsive, and is motivated by achieving measurable results.

Position Purpose

Responsible for acquiring inventory exclusively through KBB Instant Cash Offer (ICO) leads while maximizing vehicle acquisition volume, quality, and profitability.

Key Responsibilities

Respond promptly to all KBB ICO leads and engage customers throughout the vehicle acquisition process.
Contact customers to discuss their vehicle, answer questions, and schedule appraisal appointments.
Evaluate potential vehicle purchases while considering condition, market value, and dealership profitability.
Build strong relationships with customers and provide a professional, transparent purchasing experience.
Conduct consistent and timely follow-up with customers who have expressed interest in selling their vehicle.
Work closely with the dealership team to coordinate appraisals and vehicle purchases.
Maintain accurate and detailed records of all customer interactions and lead activity in the CRM.
Follow all Cavender appraisal, purchasing, and acquisition guidelines.
Monitor individual performance and work toward established monthly acquisition goals.

Performance Standards

Respond to all ICO leads within 5 minutes during business hours.
Make at least three contact attempts on every lead within 48 hours.
Maintain at least a 70% appointment show rate.
Purchase a minimum of 25 vehicles per month.
Maintain strong appointment-to-purchase closing performance.
Accurately document all customer interactions, follow-up activity, appointments, appraisals, and outcomes in the CRM.
Consistently follow Cavender's vehicle acquisition and appraisal procedures.

Qualifications

Automotive sales, appraisal, purchasing, or vehicle acquisition experience preferred.
Strong understanding of vehicle values and the used-car market.
Excellent communication, customer service, and negotiation skills.
Strong follow-up and organizational skills.
Comfortable working with performance metrics and monthly goals.
Ability to quickly build trust and rapport with customers.
Strong attention to detail.
Self-motivated and results oriented.
Comfortable using CRM systems and computer applications.
Valid driver's license and acceptable driving record.